American Cruise Lines - Guilford, CT
posted 8 days ago
Full-time - Senior
Onsite - Guilford, CT
Scenic and Sightseeing Transportation
About the position
The Product Manager for Land Programs & Experiences at American Cruise Lines is a shore-side role focused on enhancing guest experiences through the development of enriching excursions and partnerships with local operators. This position involves curating and maintaining relationships with key stakeholders, assessing guest experiences both onboard and onshore, and collaborating with various departments to ensure the delivery of high-quality programs. The role requires frequent travel to various destinations to evaluate and improve offerings, contributing to the company's mission of providing destination-focused experiences.
Responsibilities
- Establish multi-year planning timelines for land packages, hotels & shore excursions with leadership approval
- Review shore excursions/tours, hotel and land package pricing to ensure items are within budget, profitable and operationally feasible
- Recommend and develop new shore excursions to meet changing guest demands
- Develop and maintain professional in-person relationships with key excursions partners
- Research and recommend new cruise itineraries and new port destinations
- Establish initial and ongoing relationships with new partners
- Assess quality and consistency of shore excursions and enrichment programs
- Travel onboard vessels to experience our guest experiences
- Evaluate competition in the market and identify opportunities for product improvement
- Review company website, brochure, and printed materials to ensure accuracy of Shore Excursion & Land package offerings
- Yield management of shore tours and land packages making recommendations to add or reduce capacity
- Provide product details to Operations, Sales, and Marketing teams on new product offerings
- Act as a Brand Ambassador
- Other duties as assigned
Requirements
- 5 years destination, tourism or cruise ship experience
- B.S. Degree in Hotel, Travel or Tourism management preferred
- Strong organizational and process skills
- Excellent verbal and written communication skills (English)
- Available for frequent travel
