Product Manager - Marketing Automation Platform

JPMorgan Chase - Wilmington, DE

Full-time

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As a Product Manager for the Marketing Automation Platform, you will play a crucial role in shaping product innovation and driving value for customers. This position involves leading the end-to-end product life cycle, acting as the voice of the customer, and developing profitable products that resonate with clients. You will collaborate with cross-functional teams to ensure high-quality product delivery, focusing on scalability, resiliency, and stability.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Meets with business leads and stakeholders across the marketing organization to identify pain points, new functional requirements and strategic goals
• Drives discovery for new lines of business, capturing key requirements and writing user stories for the development teams
• Challenges current methods and procedures to identify inefficiencies and opportunities for growth
• Enhances communication between development and business leads so that 'asks' and 'solutions' are clearly understood by both sides
• Acts as a center for knowledge, demonstrating a deep curiosity about marketing operations and effectively communicating insights to team members.

Requirements

• 5 years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience working with enterprise-level applications from Proof of Concept to maintenance of mature environments
• Excellent communication skills, comfortable talking to business leads at various levels and documenting requirements in formal agile story form
• Experience developing Business Process Maps in Visio and similar tools
• Experience working in an Agile environment and with Agile project methodologies and tools including JIRA

Nice-to-haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Recognized as a thought leader within the field
• Possess Martech experience and expertise with Camunda BPMN, Pega, and Adobe Workfront
• Proficient with the Atlassian suite and experienced in executive communications
• Customer-obsessed with the ability to build and maintain productive relationships with engineers and technical partners
• Experienced in managing products for technical platforms and data-focused capabilities, with a solid understanding of technologies including API, Microservices, AEM, JavaScript, AWS, and more.