Product Manager: Observability

Observe - San Mateo, CA

- Mid Level

San Mateo, CA

Publishing Industries

About the position

As a Product Manager for Observability, you will play a pivotal role in delivering core product experiences that empower customers to monitor, troubleshoot, and optimize their software applications using operational telemetry. You'll be the voice of the customer, collaborating with engineering, sales, and company leadership to shape the product roadmap, prioritize features, and deliver solutions that enable seamless observability. Your work will help customers transform complex data into actionable insights, leading to higher system uptime, fewer incidents, and improved user satisfaction.

Responsibilities

• Drive Product Strategy: Dive deep into the world of observability, gaining expertise in best practices, applications, and customer challenges. Channel this knowledge to refine the product vision and strategy.
• Shape the Roadmap: Define and prioritize the roadmap for key capabilities such as alerting, dashboarding, search, and analytics. Work to ensure successful feature adoption and a seamless user experience.
• Champion the User: Develop a deep understanding of customer needs, including software developers and site reliability engineers (SREs). Translate these insights into intuitive and delightful product experiences.
• Collaborate Across Teams: Partner closely with engineering throughout the product development lifecycle, from defining requirements and tracking delivery to overseeing feature releases and sunsetting.
• Support Go-to-Market Initiatives: Work with marketing and sales to communicate new features and enhancements. Develop training materials, release notes, and support documentation.
• Leverage User Feedback: Gather and represent user feedback to inform engineering priorities, providing data-backed recommendations for tradeoffs and product improvements.
• Track Market Trends: Stay informed about industry trends, competitor offerings, and emerging technologies. Share these insights with the team to guide product direction and differentiation.
• Optimize Business Models: Contribute to decisions on go-to-market strategies, including pricing, packaging, licensing, and product tiering.

Requirements

• 5+ years of experience in product management, ideally within a SaaS or B2B environment.
• Demonstrated success working on products for developer audiences.
• Hands-on experience with observability tools (e.g., Grafana, Splunk, Datadog, New Relic).
• Familiarity with cloud-native technologies such as Kubernetes, OpenTelemetry, and CNCF projects.
• Strong communication skills to convey complex ideas effectively to customers, technical stakeholders, or executives.
• Customer-centric mindset with a passion for solving customer problems and designing user-friendly experiences.
• Proactive and driven, thriving in fast-paced startup environments.
• Bachelor's degree in Computer Science or a related field, or equivalent technical expertise through other roles.