Product Manager: OnCall Enablement Atlanta, GA, US 30+ days ago

Nextraq - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Administrative and Support Services

About the position

As a Product Manager for OnCall Enablement, you will play a pivotal role in delivering an innovative IoT solution that empowers customers to manage and optimize their entire fleet. This solution encompasses a high-performance SaaS platform and a suite of embedded devices installed in assets and vehicles, providing real-time telemetry data feeds. Currently, as part of the Michelin group, we boast nearly 700,000 connected vehicles across Europe, North America, and Latin America. Our ambition is to become the leading global fleet management business, and we are actively expanding into new markets to achieve this goal. In this role, you will be responsible for customer-led solution design, which involves gaining a deep understanding of our users, customers, and prospects within the segment. This will require spending time with fleet operators and collaborating with other external-facing colleagues to gather insights. Based on this customer feedback, you will generate product ideas and prioritize them according to our company strategy and the market potential of the products. You will then translate these prioritized ideas into differentiated products by drafting comprehensive product specifications that will enable us to succeed in the marketplace. Your responsibilities will also include product management and delivery, where you will work closely with internal and external product owners, R&D leads, and external partners to ensure successful product delivery. Collaboration with MCF and SES colleagues will be essential to secure internal alignment for your product roadmap. You will oversee successful product launches by working alongside sales, marketing, operations, supply chain, and other teams. Additionally, you will manage products throughout their entire lifecycle, ensuring their ongoing success and value delivery to clients post-launch. You will need to maintain a commercial awareness, focusing on the development of the business case and continuously tracking product metrics to assess performance. As the business owner for your product portfolio, you will manage Product Owner(s) and squads to drive efficiency and quality, while also developing critical relationships necessary for expanding our offer portfolio.

Responsibilities

• Thoroughly understand users, customers, and prospects by engaging with fleet operators and external colleagues.
• Generate product ideas based on customer insights and prioritize them according to company strategy and market potential.
• Translate prioritized product ideas into differentiated products with detailed product specifications.
• Collaborate with internal and external product owners, R&D leads, and partners to execute product delivery.
• Work with MCF and SES colleagues to align on the product roadmap.
• Deliver successful product launches in collaboration with sales, marketing, operations, and supply chain teams.
• Manage products through their entire lifecycle, ensuring continued success and value delivery to clients post-launch.
• Focus on the development of the business case and track product metrics for ongoing assessment.
• Act as the business owner for the product portfolio, managing Product Owner(s) and squads for efficiency and quality.
• Develop critical relationships to expand the offer portfolio.

Requirements

• A university degree with a track record of continuous professional growth.
• 3+ years of direct involvement with information technology/SaaS applications as a developer or product manager/product owner.
• Experience with agile software development practices.
• Experience engaging with customers/users and translating research into product insights.
• Strong written and verbal communication skills to effectively convey strategic vision.
• Sound judgment and decision-making skills, with the ability to manage multiple priorities and work under pressure.
• High quality standards for work output with excellent attention to detail.

Nice-to-haves

• An understanding of telematics and IoT.
• Experience with the ELD category and Transportation & Logistics compliance space.
• Exceptional collaboration and communication skills across disciplines, vendors, partners, and customers.
• Demonstrated experience delivering results in a changing environment and the ability to work independently.