Product Manager-Origination & Customer Experience

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Origination and Customer Experience Product Manager plays an important role in the organization by performing a number of activities related to the company's Retail Sales Division. The role is primarily responsible, under limited supervision, for ensuring the company's point-of-sale technology drives sales productivity and a high customer experience ratings from customers, sales teams and agents by managing the roadmap, backlog, user stories and bug reports for all future development. Essential Functions * Identify and prioritize sales origination, agent and customer experience business requirements across all products, including problem definition and requirements gathering. * Regularly engage with stakeholders to validate and refine and approve requirements for user stories and acceptance criteria * Develop and enhance POS & Fintech technology vendor relationships * Provide input to the annual product lifecycles from budget request, through roadmap, backlog grooming and launch. * In partnership with the Product Owner, manage the day-to-day product priority for all sprint planning, work assignment, prioritization and delivery by the Sales Product team * Monitor new technology trends and identify areas of innovation relative to distinct competencies and market / business needs * Collect feedback from Sales Systems Support team to inform defect prioritization and product priorities. * Be the voice of the market, and champion business, product and marketing needs within the organization. * Establish and build a robust sales best practices using actionable insights and customer workflows to increase lead conversion and sales productivity. * Track the user adoption of the system, develop strategies to increase adoption and report to senior management of progress. * Provide release support in the form acceptance testing, knowledge sharing, release notes and other communications. * Collaborate with the communication and training teams to develop a training plan for all major releases. * Partner with senior management, coaching and training team members to share best practices and collaborate on emerging trends and business opportunities. * Perform other duties as assigned. Qualifications * Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s) required. * 5+ years of Mortgage related experience * Knowledge of Scrum or other Agile methodology is highly preferred. * Background with usability and/or training on human computer interactions and workflow best practices. * Ability to communicate complicated concepts in a simple, straightforward manner * Demonstrated ability to translate user's needs in to user stories for development * Experience with software development & testing; including writing user stories, test cases, and bug reporting/validation. * Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques. * Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment. * Excellent verbal and written communication skills required. * Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams * Ethical, with a commitment to company values. Requirements Travel: 0 - 2% Physical: Work is primarily sedentary; mobility in an office setting. Manual Dexterity: Frequent use of computer keyboard and mouse. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental: Office environment - no substantial exposure to adverse environmental conditions. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. Targeted Salary: $107,000 - $146,000 annually Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location. REQ#: PRODU016829