Product Manager Patient Services, Portals & Apps

GlaxoSmithKline - Durham, NC

Full-time - Mid Level

Durham, NC

Chemical Manufacturing

About the position

The Product Manager for Patient Services, Portals & Apps at GSK is responsible for leading innovative digital projects that enhance patient care and engagement. This role involves overseeing the development of digital solutions, collaborating with cross-functional teams, and applying industry knowledge to improve healthcare experiences for patients and providers. The position promises a dynamic career path in the rapidly evolving digital health landscape.

Responsibilities

• Oversee software development processes, manage cloud platforms, APIs, and database technologies.
• Develop and maintain user-centric product strategies, write clear user stories, and prioritize tasks.
• Apply knowledge of the biopharma industry, patient services, and healthcare regulations to inform product development.
• Lead project management activities, including setting timelines and managing resources.
• Collaborate with UX/UI designers to prioritize user needs and conduct usability testing.
• Analyze data to derive insights, measure KPIs, and make data-driven decisions.
• Secure and standardize the sharing of protected health information among providers and patients.
• Communicate product requirements and strategies clearly to teams and stakeholders.
• Identify and resolve issues quickly, brainstorming solutions in a fast-paced environment.
• Evaluate and manage third-party vendors and technology partners to ensure project alignment.
• Implement Agile/Scrum methodologies for product development.

Requirements

• 3+ years of industry experience in specialty pharmacies, hub services, or telehealth companies.
• Experience in CRM, data management, and regulatory compliance within the pharma industry.
• Knowledge of data privacy laws (e.g., GDPR) and healthcare regulations (e.g., HIPAA).
• Experience in software development processes, user experience design, and Agile methodologies.

Nice-to-haves

• Strategic thinking and planning skills to develop comprehensive technology product strategies.
• Strong interpersonal and communication skills for effective collaboration with diverse teams.
• Thorough understanding of GSK's security, quality, privacy, and regulatory standards.

Benefits

• Comprehensive benefits program including health insurance, retirement plans, and paid time off.