Product Manager (Payment Gateway)

About the position

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry. ARC is looking for a Product Manager, Payment Gateway to join our team! In this role, you will develop and set product strategy, prioritize product enhancements, develop user stories and drive the product team to complete tasks to deliver one or more products to increase ARC's customer base, customer satisfaction, and revenues derived from our customers. The individual must be familiar with all stages of a product's lifecycle. They are responsible for all aspects of product management including, but not limited to the development of product goals, implementation of goals, management of the product P&L, leadership of the product team, working with and supporting customers, and other activities set forth by senior management to support the ARC revenue objectives.

Responsibilities

• Create the product strategy, prioritize product enhancements, develop user stories and drive the product team to complete tasks to deliver one or more products in an agile, iterative framework.
• Evaluate and prioritize product features for inclusion into product roadmaps.
• Set product budget and goals, manage the P&L and prioritize tasks in an agile framework to achieve or exceed these goals.
• Work with senior management to effectively manage trade-offs between cost/schedule versus customer benefit as part of enterprise resource planning.
• Work closely with Marketing, Sales, and other departments at ARC to ensure timely delivery of quality products.
• Manage appropriate aspects of product delivery including customer communication (internal and external), documentation, training/knowledge transfer, User Acceptance Testing, Operational Readiness and product launch.
• Work directly with customers to translate customer needs into user stories.
• Co-lead or lead cross functional support teams consisting of sales, marketing, customer support and vendors in communicating the product plans, policies, definitions, and developments.

Requirements

• Have a deep understanding of the customer.
• Develop product strategies, roadmaps and goals based on interaction and analysis of customer and industry needs.
• Coordinate rapid, smooth, and successfully iterative product launches in collaboration with the Product Team and other teams (sales, marketing, etc.).
• Have the ability to manage and develop products in an agile framework.
• Have a good understanding of product release strategies and tactics along with required documentation.
• Ability to network with counterparts throughout the industry.
• Strong analytical, planning, facilitation, documentation and communication skills.
• Detail oriented.
• Ability to solve problems and achieve buy-in for solutions approaches.
• Prior experience in the payments focused on API enablement or partner integrations is highly preferred.
• Prior experience with payment APIs, business intelligence platforms, and cloud solutions required.
• Fundamental knowledge of card brand rules, regulations, and interchange qualifications required.
• Fundamental knowledge of PA-DSS, PCI, and 3DS required.
• Prior experience with corporate B2B payments, card brand regulations, tokenization, and wallet payments.

Benefits

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex, a hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year.
• We offer a highly competitive, comprehensive benefits package.