Product Manager- Payment Operations

$150,000 - $175,000/Yr

SpotOn: Product - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The Product Manager for Payment Operations at SpotOn is responsible for shaping the future of payment solutions within the hospitality industry. This role involves creating product strategies, collaborating with cross-functional teams, conducting market research, and ensuring compliance and security in payment products. The position aims to enhance customer satisfaction and drive business growth through innovative payment solutions.

Responsibilities

• Create and articulate a comprehensive product vision, strategy, and roadmap for the payment operations area.
• Collaborate closely with Engineering, Design, Marketing, Data Science, and Go-to-Market teams to ensure successful execution of product initiatives.
• Conduct thorough market research to identify opportunities for new payment products and features.
• Utilize customer feedback and analytics to continuously improve the payments experience.
• Define clear product requirements and user stories for engineering teams.
• Ensure compliance with card brand regulations and maintain high standards of security and risk management.
• Identify opportunities to expand merchant payment solutions and drive revenue growth.
• Utilize data and metrics to make informed product decisions and optimize payment offerings.

Requirements

• 4+ years of experience in product delivery or a relevant domain area.
• Strong understanding of operational management and change readiness activities.
• Proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management and deployment strategies.
• Strong organization and execution capabilities, including leading initiatives and cross-functional teams.
• Excellent communication and presentation skills.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with company match
• Restricted Stock Units
• Flexible Time Off
• Volunteer Time Off
• Headspace membership for guided meditation and stress relieving tools
• Employee Resource Groups for Diversity and Inclusion
• Monthly cell phone and internet stipend
• Subscription to LinkedIn Learning and Tuition reimbursement of up to $2k per calendar year