Product Manager, Post Purchase

$120,000 - $150,000/Yr

Levi Strauss - San Francisco, CA

Part-time,Full-time - Mid Level

San Francisco, CA

10,001+ employees

Apparel Manufacturing

About the position

As a Product Manager at Levi Strauss & Co., you will play a crucial role in enhancing the post-purchase and self-service consumer experience. This position involves defining and evolving the product roadmap, collaborating with stakeholders, and driving product vision to address consumer needs. You will leverage data analytics to inform decisions and lead cross-functional initiatives to support eCommerce growth.

Responsibilities

• Define and continuously evolve the product roadmap for post-purchase and self-service consumer experiences.
• Collaborate with key stakeholders to drive product vision and solve consumer problems.
• Identify new opportunities in post-purchase and self-service areas and evaluate their business benefits.
• Use data analytics to inform product decisions and prioritize the roadmap.
• Lead ideation and product discovery through design thinking methodologies.
• Drive large-scale cross-functional initiatives to support eCommerce growth and brand objectives.
• Measure post-delivery performance and optimize products to enhance customer experience.
• Analyze site metrics and customer journeys to develop hypotheses for optimization.

Requirements

• Bachelor's Degree
• 3+ years of experience in product management for consumer-facing digital/eCommerce experiences.
• Understanding of A/B testing design and experimentation.
• Analytical and creative thinker with great attention to detail.
• Hands-on experience in analyzing data is a plus.
• Ability to lead cross-functional teams and drive consensus in a matrixed organization.
• Demonstrated ability to understand technology concepts and manage trade-offs.

Nice-to-haves

• Previous experience in building Post-Purchase, Self-Service or Omnichannel products for European or North American consumers.

Benefits

• 401K match: $1.25 for every $1.00 contributed up to the first 6% of pay saved.
• Five hours of paid volunteer time per month with nonprofit organizations.
• Product discount of 60% off regular-price merchandise.
• Paid Family Leave.