Product Manager, Process Optimization

The Vanguard Group - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Digital Product Manager role within the Institutional Investor Group (IIG) at Vanguard is responsible for leading digital product management activities for multiple digital products or one strategic product. This position focuses on enhancing the client experience through collaboration with cross-functional teams, coaching product teams, and ensuring effective communication and outreach. The role involves defining market needs, developing product features, and implementing plans to improve user experience, all while participating in ongoing business planning and special projects.

Responsibilities

• Lead digital product management activities for multiple digital products or one strategic product.
• Collaborate with cross-functional teams to create best practices that drive significant change to the client experience.
• Coach digital product teams towards best practices and learnings.
• Ensure delivery of messaging, communication, and customer outreach as necessary.
• Partner with stakeholders to resolve production and implementation issues in a timely manner.
• Support and drive escalations where required to enable rapid delivery of digital products.
• Define and analyze markets, developing detailed product features and requirements.
• Develop implementation plans for new digital products.
• Employ qualitative and quantitative analysis techniques to continually improve the user experience.
• Participate in and provide recommendations for ongoing business planning and departmental prioritization activities.
• Participate in special projects and perform other duties as assigned.

Requirements

• Undergraduate degree or equivalent combination of training and experience required.
• Graduate degree preferred.
• Minimum of five years related work experience.
• Two years of leading large cross-functional teams on major organizational projects preferred.
• Possess a deep understanding of digital product(s), workflow tools (such as Appian), and process automation technologies.

Benefits

• Hybrid work model with flexibility to work remotely on Mondays and Fridays.
• Opportunities for professional development and learning.