Product Manager, Product Experience and Adoption

Comcast - West Chester, PA

Full-time - Manager

Onsite - West Chester, PA

Broadcasting and Content Providers

About the position

The Manager, Product Management role at Comcast focuses on enhancing product roadmaps to improve Net Promoter Score (NPS) results, with a specific emphasis on Data Management, Governance, and Compliance. This position is responsible for developing product strategies, managing costs, and translating technical concepts for various stakeholders, while ensuring alignment with customer and business needs.

Responsibilities

• Collaborates with cross-functional teams to launch new services, features, and enhancements on time and within budget.
• Gathers input to define product concepts.
• Justifies expenditures for products.
• Defines and analyzes markets.
• Evaluates technologies.
• Develops detailed product features and requirements and develops implementation plans.
• Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning, and pricing strategies.
• Accountable for profit and loss or budgetary management for assigned products.
• Directs the product planning and scheduling process according to sales volume, inventory requirements, and materials availability.
• Establishes and implements policies and procedures needed to achieve goals.
• Develops, mentors, and trains Specialists to ensure department work performance and objectives are met.
• Manages, gathers, and analyzes competitive intelligence data for product lines.
• Provides product support and documentation and develops product materials.
• Exercises independent judgment and discretion in matters of significance.
• Maintains regular, consistent, and punctual attendance.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relevant work experience.
• Knowledge of NPS and understanding of privacy and compliance laws.
• Experience in data management, including onboarding processes and frameworks.
• Strong influencing and change management skills.

Nice-to-haves

• Experience in product roadmapping and product strategies.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs