Product Manager, RDU

Trego/Dugan Aviation Of Grand Island - Dulles, VA

Full-time - Mid Level

Dulles, VA

Petroleum and Coal Products Manufacturing

About the position

The Product Manager at Trego-Dugan Aviation is responsible for directing, training, and coordinating all aspects of the airline partner's operations. This role requires effective communication with both internal and external departments to achieve superior performance results. The manager will exemplify integrity and professionalism while motivating staff to meet established goals and objectives, ensuring a strong focus on customer service and safety compliance.

Responsibilities

• Manage all aspects of the Airline partner's operation.
• Represent Trego-Dugan during all travel partner meetings, conference calls, and events.
• Plan, host, and attend local airport meetings as needed.
• Ensure compliance with regulatory and required paperwork retention and Airline partner's reporting.
• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments.
• Address issues and provide corrective action as they warrant.
• Oversee the airline commissary department with ordering, cost control, and efficiency.
• Coordinate airline vendor functions and act as a liaison for local contracts providing service to Airline partners.
• Evaluate performance and implement appropriate measures to review the service provided to the Airline.
• Establish airport and local community relations as a liaison with airport city officials, the FAA, the TSA, police, and fire departments.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Support the local training group regarding the Airline partner's product or other airlines as needed.
• Coordinate, provide training, and ensure training requirements are met for all employees.
• Ensure compliance with all Federal directives and security requirements.
• Audit to ensure quality assurance.
• Provide support to other management and fill in as needed to cover operational needs.
• Establish employee recognition programs for station achievements.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.
• Other duties as assigned by General Manager.

Requirements

• High school diploma or GED.
• Valid Driver's License.
• Three years of supervisory experience in the aviation industry.
• At least one year of experience managing an airline-based environment with over 15 flights per week.
• Thorough working knowledge of the types of aircraft used at the station.
• Knowledge of current FAA/TSA security directives and procedures affecting CSA/GOA Services.

Nice-to-haves

• College degree preferred.
• Experience in customer service within the aviation industry.

Benefits

• Competitive salary range of $53.3K - $67.5K per year.
• Opportunities for professional development and training.