Product Manager Retention, Ring Customer Experience & Engagement

$124,500 - $206,000/Yr

Amazon - Malvern, PA

Full-time - Mid Level

Malvern, PA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Product Manager for Retention at Ring will focus on developing and executing data-driven strategies to enhance customer retention through effective communication. This role serves as a bridge between various teams, including Product, Business Intelligence, Hardware, and Data Science, to improve device health, subscription retention, and user engagement.

Responsibilities

• Manage audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
• Collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
• Leverage data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the Ring customer experience.
• Test, track and measure the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
• Communicate campaign performance and recommendations to leadership to inform future retention strategies.
• Stay up-to-date on industry trends and best practices in customer retention to continuously improve Ring's approach.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Nice-to-haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Benefits

• Competitive salary
• Equity options
• Sign-on payments
• Comprehensive medical benefits
• Financial benefits
• Employee benefits program