Product Manager Retention, Ring Customer Experience & Engagement

$124,500 - $206,000/Yr

Amazon - North Reading, MA

Full-time - Mid Level

North Reading, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Product Manager for Retention at Ring will focus on developing and executing data-driven strategies to enhance customer retention through effective communication. This role serves as a bridge between various teams, including Product, Business Intelligence, Hardware, and Data Science, to improve device health, subscription retention, and user engagement.

Responsibilities

• Manage audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
• Collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
• Leverage data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the Ring customer experience.
• Test, track and measure the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
• Communicate campaign performance and recommendations to leadership to inform future retention strategies.
• Stay up-to-date on industry trends and best practices in customer retention to continuously improve Ring's approach.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Nice-to-haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Benefits

• Competitive salary
• Equity options
• Sign-on payments
• Comprehensive medical benefits
• Financial benefits
• Employee discounts