Product Manager (Search AI)

Seismic - Boston, MA

Full-time - Entry Level

Boston, MA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

As a Product Manager for Knowledge Product at Seismic, you will play a pivotal role in enhancing our knowledge management features, with a strong emphasis on developing advanced AI capabilities that align with the strategic initiatives of Seismic Aura Copilot. Knowledge is a core product that is integrated across various components of the Seismic platform, including search and content discovery areas. Your responsibilities will involve close collaboration with multiple teams to ensure seamless integration across different product facets, intents, and use cases, effectively addressing diverse knowledge discovery and management needs while bridging knowledge gaps. In this individual contributor position, you will be at the intersection of technology and user experience, actively contributing to a dynamic and competitive AI knowledge management product roadmap. You will stay current with the latest trends and technologies in AI-driven knowledge management, working alongside our data science, engineering, product design, and go-to-market teams to develop innovative solutions that meet and exceed user expectations. Your role will require you to collaborate closely with product, design, data science, and engineering team members to execute an ambitious knowledge roadmap, focusing on seamless integration with content management systems and AI-driven tools. You will refine the roadmap for knowledge management by incorporating learnings and insights from customers and market trends, ensuring that we remain differentiated in the enablement space. Enhancing content strategies to improve organization, findability, and usability of information will be key, aligning with user needs and behaviors. You will partner with our AI/ML and search teams to better understand user intent and translate questions into relevant results, continuously learning from user behavior to improve accessibility of knowledge and develop recommendations to reduce context switching for users. Additionally, you will integrate content management practices to ensure that content remains accurate, up-to-date, and effectively categorized for optimal user experiences.

Responsibilities

• Collaborate closely with product, design, data science, and engineering team members to execute an ambitious knowledge roadmap, focusing on seamless integration with content management systems and AI-driven tools.
• Refine the roadmap for knowledge management by incorporating learnings and insights from customers and market trends, ensuring differentiation in the enablement space.
• Enhance content strategies to improve organization, findability, and usability of information, aligning with user needs and behaviors.
• Partner with AI/ML and search teams to better understand user intent and translate questions into relevant results.
• Continuously learn from user behavior to improve accessibility of knowledge and develop recommendations to reduce context switching for users.
• Integrate content management practices to ensure that content remains accurate, up-to-date, and effectively categorized for optimal user experiences.

Requirements

• Academic background in Computer Science, Information Systems, Economics, Mathematics, Industrial Engineering, or related STEM field.
• 1-2 years of Product Management experience or relevant internships, ideally in a tech or SaaS organization.
• Interest in solving knowledge management problems and understanding the challenges, opportunities, and trade-offs involved.
• Willingness to tackle new challenges and think outside the box while supporting a bleeding-edge product within our platform.
• Ability to learn quickly, work collaboratively, and contribute to a team-focused environment.
• Some familiarity with modern SaaS technologies and platforms is beneficial.
• Interest in content management, search systems, including relevance & ranking, algorithms, personalization, natural language processing, and data models.
• Ability to work effectively across multiple teams including engineering, design, data science, marketing, sales, and services to support a world-class customer experience.
• Incorporate usability studies, research, and market/competitive analysis into product requirements to assist senior team members.
• Willingness to work with remote teams and, as needed, adjust hours to collaborate across time zones.

Nice-to-haves

• Familiarity with modern SaaS technologies and platforms.
• Interest in content management and search systems.

Benefits

• Generous time off, paid company holidays, and end of year company shutdown.
• Medical, dental, vision, employer-paid life insurance and disability benefits.
• Access to Health Savings Account (HSA) with $1,000 Single/$2,000 annual employer contribution.
• Access to free paid telemedicine and wellness offers through medical plan.
• Fertility and family planning benefits with financial assistance for adoption and surrogacy.
• Paid parental leave and family caregiver leaves.
• Annual professional development reimbursement.
• Mental health support with 12 free counseling sessions for you and your family members.
• 401k with annual employer match.
• Equity program and performance-based bonuses.
• Bring Your Own Device technology stipend.
• Seismic Cares Program with charitable donation matching.