Product Manager Senior -Credit Card Modernization

PNC - Wilmington, DE

Part-time - Mid Level

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As a Product Manager Senior within PNC's Retail Lending organization, you will play a crucial role in transforming credit card capabilities and enhancing customer experience. This position involves developing strategic roadmaps, collaborating with stakeholders, and managing vendor platforms to innovate the Credit Card Customer lifecycle. You will be responsible for defining product features, preparing scope documents, and ensuring alignment with business needs and overall strategy.

Responsibilities

• Develop the roadmap for key Credit Card functions.
• Maintain a strategic view of key interactions and customer lifecycle moments.
• Identify opportunities to refine and innovate against the Credit Card Customer lifecycle.
• Collaborate with stakeholders to prepare initial scope documents.
• Define the 'what' for each feature/deliverable.
• Identify and evaluate best of breed vendor platforms and solutions.
• Manage key aspects of onboarding and integrations as required.
• Monitor the marketplace to assess product, technology, and market trends.
• Recommend new products or enhancements to existing products or experiences.
• Develop product-specific marketing initiatives.
• Support risk management, compliance, and audit needs.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of industry-relevant experience.
• Experience with large scale platform modernization initiatives, especially Credit Card transformations.
• Strong problem-solving and storytelling skills.
• Excellent communication skills.

Nice-to-haves

• Identifying customer needs
• Defining product requirements
• Creating and updating product documentation
• Customer experience
• Creating user stories
• Prioritizing the product backlog
• Developing wireframes and prototypes
• Managing product roadmaps
• Agile methodology
• Defining and tracking product KPIs
• Championing product adoption and user engagement

Benefits

• Medical/prescription drug coverage
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Paid holidays
• Occasional absence days
• Vacation days based on career level and years of service