Product Manager Senior -Credit Card Modernization

PNC - Wilmington, DE

Part-time - Mid Level

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As a Senior Product Manager within PNC's Retail Lending organization, you will lead the transformation of credit card capabilities and customer experience. This role involves developing a strategic roadmap, collaborating with stakeholders, and managing vendor platforms to enhance the credit card customer lifecycle. You will be responsible for defining product features, aligning solutions with business needs, and driving innovation in credit card services.

Responsibilities

• Develop the roadmap for key Credit Card functions.
• Maintain a strategic view of key interactions and customer experiences.
• Identify opportunities to refine and innovate against the Credit Card Customer lifecycle.
• Collaborate with stakeholders to prepare initial scope documents.
• Evaluate vendor platforms and manage onboarding and integrations.
• Drive business and financial results through product development and promotion.
• Monitor marketplace trends to identify product opportunities.
• Develop product-specific marketing initiatives.
• Support risk management and compliance needs.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of industry-relevant experience.
• Experience with large scale platform modernization initiatives, especially in credit card transformations.
• Strong problem-solving and communication skills.
• Ability to work collaboratively with cross-functional teams.

Nice-to-haves

• Identifying customer needs
• Defining product requirements
• Creating and updating product documentation
• Customer experience
• Creating user stories
• Prioritizing the product backlog
• Developing wireframes and prototypes
• Managing product roadmaps
• Agile methodology
• Defining and tracking product KPIs
• Championing product adoption and user engagement

Benefits

• Medical/prescription drug coverage
• Dental and vision options
• Life insurance for employees and dependents
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Paid holidays and vacation days