Product Manager, Services

Hiab - Perrysburg, OH

Full-time - Mid Level

Remote - Perrysburg, OH

Fabricated Metal Product Manufacturing

About the position

Together, we keep everyday life moving to build a better tomorrow. Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work. The purpose of the position is to develop and grow Hiab USA service sales with a focus on contract and digital services offerings by collaborating with global teams and leading service sales activities in the US. This role is accountable for ProCare, Digital, and connected solutions sales development in the US, and it requires a strategic thought process that delivers results. The position involves increasing overall customer satisfaction and loyalty through the expansion of Hiab service contracts and digital services, taking ownership of existing service sales development actions, and developing new initiatives. The successful candidate will collaborate with local and global teams on the development and testing of contract and digital services offerings in the US market, create training materials for US sales teams, and lead contract and digital services sales training for the US Sales and Service teams. Additionally, the role includes reviewing, analyzing, and managing pricing on maintenance, contract, and digital offerings, and providing ongoing sales support to sales and service teams. Approximately 10% travel is required for this position.

Responsibilities

• Increase overall customer satisfaction and loyalty through expansion of Hiab service contracts and digital services.
• Accountable for ProCare, Digital, and connected solutions sales development in the US.
• Take ownership of existing service sales development actions and develop new initiatives.
• Drive install base service capture and contract activation through analytics and growth actions.
• Collaborate with local and global teams on the development and testing of contract and digital services offerings in the US market.
• Collaborate with global teams on the creation of training materials for US sales teams.
• Collaborate with marketing teams to create marketing materials and sales campaigns relating to services, contracts and digital services.
• Lead contract and digital services sales training for the US Sales and Service teams.
• Lead Contract Coordinators in the administration and management of contracts.
• Collaborate with service teams on contract execution, including presenting KPIs related to contract timeliness, completion, and margins.
• Collaborate with local and global finance teams to audit contract performance and accuracy.
• Provide ongoing sales support to sales and service teams.
• Develop sales and offering tools for the US market, including presentation of quotations and quotewerks developments to enable us to drive sales.
• Review, analyze, and manage pricing on maintenance, contract, and digital offerings.

Requirements

• Bachelor's Degree or equivalent work experience.
• 5+ years of experience in a services focused organization.
• Experience in developing and/or selling/managing service contracts, preferably with digitally connected equipment.
• Proven success in selling and managing service contracts.
• Effective communication skills in a cross-cultural, matrix organization.
• Business planning, financial, and analytical skills.
• Project management experience utilizing system and software tools.

Nice-to-haves

• High energy
• Excellent oral and written communication skills
• Strategic thought process that delivers results.

Benefits

• Paid training
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• 401(k) 6% Match
• Employee assistance program
• Vision insurance
• 401(k) matching
• Professional development assistance
• Life insurance
• Referral program