Amazon - Dallas, TX
posted 3 months ago
In this high-impact and high-visibility role, you will work with business stakeholders and engineering teams to define and clarify features, roadmap priority, customer/user experience, compliance, accessibility, and other requirements across the end-to-end Opportunity-to-Cash (OTC) lifecycle. The AWS Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including the public sector. Global Services is uniquely equipped to accelerate customer success through their cloud adoption lifecycle, leveraging Professional Services to realize desired business outcomes, providing world-class Security solutions, sustaining and scaling workloads through Support and Amazon Managed Services (AMS), and cultivating a skilled workforce through industry-leading Training & Certification programs. The Global Services Strategy & Operations (GSSO) team was formed in late Q4'22, responsible for leading critical functions that support our businesses and help accelerate growth. Our team's mission is to drive integration across Global Services to unlock operational efficiencies and deliver a seamless, unified experience for both AWS customers and AWS as our customer. Our vision is to be a catalyst for transformation, empowering our stakeholders with innovative and insightful solutions that ignite growth, unlock customer value and operational efficiencies, enable seamless connectivity across our teams, and develop world-class strategy and operations leaders. As a Product Manager - Technical for the Operations Excellence team, you will engage with business stakeholders and engineering teams to define and clarify features, roadmap priority, customer/user experience, compliance, accessibility, and other requirements across the end-to-end Opportunity-to-Cash (OTC) lifecycle. This value stream currently involves over 387 process steps, 70 often disconnected tools, and relies on manual interventions that create inefficiencies and bottlenecks. This role requires strong execution, technical depth, analytics rigor, and stakeholder engagement. The successful candidate will be a proactive, highly motivated individual with an aptitude for customer focus and critical thinking, comfortable with ambiguity, analytical, detail-oriented, and able to successfully collaborate with business and engineering teams to create alignment and deliver results.