Product Manager, Vice President - Onboarding, Digital Channels

JPMorgan Chase - Columbus, OH

Full-time - Senior

Columbus, OH

Credit Intermediation and Related Activities

About the position

As a Product Manager, Vice President - Onboarding, Digital Channels in Join & Deepen, you will play a crucial role in shaping product innovation and delivering high-quality products that resonate with customers. This position involves leading the end-to-end product life cycle, acting as the voice of the customer, and developing profitable products that provide customer value. You will collaborate with cross-functional teams to optimize customer onboarding journeys across mobile and web, ensuring a delightful and performant customer experience.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Critically evaluate information gathered from multiple sources to synthesize and develop a product roadmap that delivers value to customers and the firm
• Translate high-level onboarding opportunities into an actionable backlog that improves customer satisfaction and confidence, reduces operating expenses, and provides a consistent experience across channels
• Manage a small but mighty team of product managers and analysts to deliver a meaningful book of work for our customers
• Develop and maintain clear documentation of initiatives' scope, business requirements, core capabilities, workflows, and other materials
• Participate in agile product development processes and ceremonies with technology teams to ensure prioritization and quality implementation
• Define, measure, and report on rollout performance and success, including senior stakeholder communications and other forums
• Drive quality standards with legal, risk, controls, compliance partners

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience collaborating with UX design and research, and running a rigorous experimentation plan
• Experience managing and mentoring a product team
• Strong and polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
• Demonstrated ability to manage delivery timelines and risks with calmness and diligence
• Experienced in agile practices, methodology, and tools (JIRA, Confluence)

Nice-to-haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Prior experience working on digital onboarding flows or features
• Customer-obsessed, strategic and analytical thinker with ability to interpret and present results and metrics to drive change
• Team-oriented disposition and positive attitude
• Relentless focus and attention to detail
• Prior experience working with Adobe Analytics, Split.io, Qualtrics

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching