Product Manager WiFi Product Owner and Manager (SAFe Agile Definition)

$75,200 - $120,000/Yr

Spectrum - Greenwood Village, CO

Full-time - Mid Level

Hybrid - Greenwood Village, CO

10,001+ employees

Telecommunications

About the position

The Product Manager for WiFi at Spectrum is responsible for overseeing the management and enhancement of WiFi products, ensuring seamless and secure access for users. This role involves collaborating with cross-functional teams to develop product strategies, manage authentication policies, and continuously improve WiFi quality across the nation. The ideal candidate will leverage data analysis to inform product requirements and drive customer experience improvements.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Understand industry best practices in product development specific to telecommunications and translate them for the organization.
• Gather information to translate high-level process goals into specific sub-processes with appropriate documentation.
• Develop and communicate product strategies to drive financial results based on new services/features.
• Collaborate with engineering, product management peers, marketing stakeholders, and key market areas to implement strategy.
• Lead product launches and enhancements across Charter's service and application portfolio.
• Identify risks, dependencies, and next steps while ensuring effective communication with stakeholders.
• Act as a Product Owner for an agile development team, writing requirements and supporting development and testing teams.
• Document business rules, process flows, and other team documentation.
• Conduct market research and data analysis to aid in requirement gathering stages.
• Assist in creating the product roadmap.
• Identify areas of improvement using available data and propose solutions.
• Present proposed solutions for Executive review and approval.

Requirements

• 3-5+ years of experience in product development/management.
• 3-5+ years of experience in cable, telecommunications, software, or online services.
• BA/BS technical degree related to telecommunications or operational/process optimization.
• Proficient with Word, Excel, and PowerPoint.
• Effective organizational and office management skills.
• Strong cognitive and communication skills.
• Effective analytical skills and business sense.

Nice-to-haves

• MBA degree
• Experience in advertising or video services.

Benefits

• Comprehensive pay and benefits package
• Hybrid work model (combination of in-office and remote days)
• Opportunities for career growth and development
• Supportive and inclusive workplace culture