Product Manager

Merck KGaA Darmstadt Germany - Saint Louis, MO

Full-time - Mid Level

Hybrid - Saint Louis, MO

Chemical Manufacturing

About the position

The Product Manager will join the Digital & eCommerce team at MilliporeSigma, focusing on the Post-Purchase Order Management product domain. This role involves defining and leading the product vision, creating eCommerce digital products, and enhancing the customer experience post-purchase. The position requires collaboration with various teams to ensure the successful delivery of integrated features and improvements in customer satisfaction.

Responsibilities

• Define the product vision for Post-Purchase Order Management and create a comprehensive roadmap based on customer needs.
• Collaborate with Transaction and Order Management System (OMS) teams to ensure technical alignment and delivery of customer-facing features.
• Work with engineers, UX designers, and cross-functional members to bring the product vision to life.
• Inspire the team and stakeholders with the product vision and milestones achieved.
• Define and own success metrics for post-purchase customer interactions.
• Ensure business expectations align with the roadmap and targeted business value is realized.
• Provide leadership across eCommerce aspects of Post-Purchase Order Management, aligning with stakeholders such as Customer Support, Supply Chain, and IT.

Requirements

• B.A./B.Sc. (or higher) in IT, Business Management, or related field; or equivalent combination of education and experience.
• 8+ years of professional product leadership in an eCommerce, digital product, or software engineering environment.
• Experience with Order Management Systems (OMS) and eCommerce integration for order tracking, fulfillment, and returns.
• Demonstrated ability to work cross-functionally to optimize post-purchase workflows and improve customer satisfaction.
• Strong understanding of customer support processes and supply chain logistics, especially post-purchase.

Nice-to-haves

• Proficiency in data analysis and visualization.
• Experience partnering with senior engineering leadership to understand complex technical concepts.
• Experience working across stakeholder groups to support collaboration and knowledge sharing.
• Comfort presenting to executive audiences to drive strategic alignment.
• Agile certification preferred.

Benefits

• Diversity and inclusion initiatives
• Opportunities for professional development
• Hybrid working model