Product Manager

FirstService Residential - Dania Beach, FL

Full-time - Mid Level

Remote - Dania Beach, FL

Real Estate

About the position

As a Product Manager at FirstService Residential, you will be responsible for the strategy, development, and success of our product offerings. This role involves collaborating with cross-functional teams to define and prioritize the product roadmap, ensuring that innovative solutions meet customer needs and drive business growth while maintaining a competitive edge in the market.

Responsibilities

• Define and own the product vision, strategy, and roadmap in collaboration with stakeholders and product team members.
• Conduct market research, competitive analysis, and gather customer feedback to identify opportunities and inform product decisions.
• Conduct ongoing product discovery through user interviews, surveys, and analytics; actively engage with stakeholders.
• Work closely with the design team to prototype products and features.
• Lead prototype testing with end users using various methodologies such as A/B testing and prototype walkthroughs.
• Represent customer needs and challenges during the development process.
• Manage and prioritize the product backlog by collaborating with business and technology teams to identify epics and features.
• Communicate and articulate product vision to stakeholders and internal teams (engineering, data, design).
• Lead cross-functional teams through the product development lifecycle, from concept to launch to post-launch optimization.
• Define and track key performance indicators (KPIs) to measure the success of product features and initiatives.
• Communicate product updates, roadmap changes, and key milestones to internal teams, stakeholders, and customers.
• Collaborate with marketing and field teams to develop go-to-market strategies, product messaging, and field enablement materials.
• Ensure the products and features effectively solve customer problems and deliver value to end-users.
• Manage all aspects of in-life product, including customer feedback, issues, and needs.
• Drive continuous improvement through iteration and experimentation, using data-driven insights to optimize product performance.
• Stay informed about industry trends, emerging technologies, and customer needs to inform future product development efforts.
• Promote a collaborative team environment that fosters creativity, innovation, and continuous improvement.

Requirements

• Bachelor's degree in computer science, Engineering, Business, or related field.
• MBA or advanced degree is a plus.
• 3 years experience as a Product Manager or similar role, preferably in software or technology companies.
• Strong understanding of product management principles and practices, with experience in Agile development methodologies.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders.
• Effective decision-making abilities in strategy and customer considerations.
• Experience with product management tools such as Azure/DevOps, Jira, or similar.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience working in SaaS or software product development.
• Familiarity with UX/UI design principles and user research methodologies.
• Experience with product analytics tools.
• Certified Scrum Product Owner (CSPO) or similar Agile certification.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching