Product Manager

$98,500 - $130,000/Yr

Center For Justice Innovation - New York, NY

Full-time - Mid Level

New York, NY

501-1,000 employees

About the position

The Product Manager at the Center for Justice Innovation will oversee the management and success of the organization's case management and enterprise application platforms. This role involves collaborating with various internal stakeholders to understand their needs and deliver software improvements and solutions that align with the organization's objectives. The Product Manager will play a crucial role in enhancing the technology infrastructure that supports the Center's mission of promoting safety and racial justice.

Responsibilities

• Collaborate and regularly engage with internal stakeholders to capture and analyze needs, pain points, and processes.
• Apply critical thinking skills to identify and recommend process improvements.
• Utilize business analysis skills to translate captured information into functional requirements and specifications.
• Manage stakeholder expectations by conducting strategic planning sessions and cultivating professional relationships with key partners.
• Work with software development personnel, internal IT resources, and external vendors to develop and deliver solutions, implementations, improvements, and integrations.
• Apply UI/UX knowledge and experience to inform solutions.
• Track and help oversee case management system and enterprise application change, feature, and improvement requests to completion.
• Effectively communicate resource needs, costs, timelines, and progress to relevant stakeholders.
• Maintain the departmental repository of all platform contract, licensing, purchase/subscription, and configuration information and keep it current.
• Ensure that software and licensing renewals are completed accurately and on time.
• Interface with Fiscal and Legal departments on matters pertaining to software, subscription, and license purchasing/contract matters.
• Author updates and work with IT departmental managers to provide and distribute staff communications regarding feature releases and systems changes.
• Assist with providing appropriate knowledge transfer to product owners and other departmental support teams.
• Collaborate with stakeholders, product owners, and technology trainers to assist with development of training programs and materials.
• Prepare communications relating to case management and other software updates, feature releases, and other important notifications and alerts.
• Assist with other assigned tasks as required by management.
• Keep abreast of vendor platform and software updates and changes and effectively communicate these to IT management and other key stakeholders.
• Remain current with related market sectors, technologies, product offerings, and practices.

Requirements

• A Bachelor's degree or greater in computer science/information technology, engineering or a related field is preferred.
• A minimum of 4 years of experience in product management and collaborating with stakeholders and development teams is required.
• Proven experience assisting with the management of software development lifecycle process.
• Demonstrable project and product management skills with a proven track record of successfully delivering complex software development and enterprise application projects on time and within budget.
• Strong understanding of software development methodologies.
• Technical proficiency and familiarity with software platforms and integrations.
• Experience working with case management systems preferred.
• Experience working with Salesforce, NetSuite, Coupa, Agiloft, and Jira preferred.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong process analysis/improvement skills and a deep understanding of UI/UX concepts.
• Excellent communication and collaboration skills.
• Excellent interpersonal, organizational, and documentation skills are a must.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with contract management and invoice processing.
• Experience working in the nonprofit sector is a plus.
• Job-related technical/professional certifications are a plus.

Nice-to-haves

• Experience working with case management systems preferred.
• Experience working in the nonprofit sector is a plus.
• Job-related technical/professional certifications are a plus.

Benefits

• Comprehensive healthcare with a national network.
• Free basic dental coverage.
• Vision insurance.
• Short-term and long-term disability.
• Life insurance.
• Flexible spending accounts including commuter FSA.
• Mental health care services like Talkspace and Ginger through healthcare plans.
• 403(b) retirement plan with a two-to-one employer contribution up to 5%.