Product Manager

NICE Systems - Midvale, UT

Full-time - Mid Level

Remote - Midvale, UT

5,001-10,000 employees

Publishing Industries

About the position

The Product Manager will be instrumental in establishing the vision, strategy, and product roadmap for the NICE ContactEngine solution. This role involves developing market product positioning and requirements based on client, competitive, technical, and market information, while championing the product within NICE and to clients. The Product Manager will work closely with cross-functional teams and influence others to achieve objectives, particularly in the context of emerging technologies like generative AI.

Responsibilities

• Establish the vision, strategy, and product roadmap for NICE ContactEngine solution.
• Develop market product positioning and product requirements based on various information sources.
• Champion the product within NICE and to clients.
• Manage relationships across functional groups and influence cross-functional teams without direct hierarchical ownership.
• Facilitate collaborative meetings to research and document product development ideas and concepts.
• Plan, document, and communicate new product developments and improvements with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans.
• Perform analyses to aid in decision making regarding feature improvements and new feature developments.
• Conduct competitive analysis and become the reference point for knowledge of the competition's relevant products.
• Participate in client-facing sales meetings, events, and user conferences as a product expert.
• Communicate the value of the ContactEngine solutions to a wide range of audiences.
• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.
• Design and develop product demonstration scenarios within the application.

Requirements

• 8+ years' experience with software product management, professional services, or in another relevant role.
• Excellent written and oral communication skills.
• Excellent cross-functional team leadership skills.
• Excellent project management skills.
• Demonstrated experience as a persuasive and persistent advocate for client needs, with great negotiation skills.
• Demonstrated ability to take the initiative and work in a self-directed manner.
• Ability to thrive in a changing environment.
• Ability to communicate comfortably across all levels of corporate structure.
• Ability to work with sales executives and assist with opportunities as a subject matter expert, especially when offerings are new to market.
• Ability to form and explain complex issues in a simple way.
• Ability to understand and combine different perspectives.
• Ability to incorporate immediate issues into a long-term strategic view.
• An evidence-based/data-driven approach.

Nice-to-haves

• Communications industry experience preferred.

Benefits

• Flexible work model (2 days in office, 3 days remote)
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.