We are seeking an experienced Product Manager to join our Customer Support team in Austin, Texas. This full-time position is ideal for someone who is passionate about advocating for customer needs and is eager to contribute to a global team focused on designing, building, and rolling out products that align with the company's vision and effectively solve customer problems. As a Product Manager, you will play a crucial role in understanding customer requirements and translating them into actionable product strategies. You will be responsible for ensuring that our products not only meet market demands but also enhance the overall customer experience. In this role, you will actively listen to our customers to identify product gaps and generate innovative ideas that can improve their experience. You will create buy-in for the product vision both internally and with key external partners, ensuring that everyone is aligned with the product goals. Your ability to translate product strategy into detailed requirements and prototypes will be essential in guiding the development process. You will scope and prioritize activities based on their business and customer impact, working closely with the engineering team to ensure timely delivery with optimal resource utilization. Additionally, you will drive product launches by collaborating with sales and marketing teams to ensure that the messaging accurately reflects the product's capabilities. As a product evangelist, you will build awareness and understanding of the product both within the company and in the market. Developing strategies for acquiring customer feedback will also be a key part of your responsibilities, allowing us to continuously improve our offerings based on real user insights.