Product Manager

York Solutions - Minneapolis, MN

Full-time

Minneapolis, MN

Professional, Scientific, and Technical Services

About the position

We are seeking a dynamic and experienced Product Manager to join our Subscriptions team. This role is pivotal in defining and managing customer experience workflows to ensure a seamless and engaging subscription journey for our customers. The Product Manager will collaborate with cross-functional teams to enhance customer satisfaction, drive subscription growth, and improve customer retention and engagement.

Responsibilities

• Develop and optimize end-to-end customer experience workflows for Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
• Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.
• Work with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows.
• Create and maintain a product roadmap that aligns with business goals and customer needs, prioritizing features based on customer impact and business value.
• Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives and report on progress to stakeholders.
• Develop and implement strategies to improve customer retention, including personalized engagement tactics and loyalty programs.
• Design and execute initiatives to boost customer engagement, such as targeted communications and community-building activities.
• Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience.
• Communicate product vision, strategy, and progress to stakeholders at all levels, preparing and delivering presentations to senior management.
• Act as the voice of the customer within the organization, ensuring customer needs are considered in decision-making processes.
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions.
• Identify potential risks and develop mitigation strategies for successful implementation of customer experience initiatives.

Requirements

• At least 5 years of experience in product management.
• Ability to write technical specifications and product requirement documents.
• Past Product Manager experience involving UX/UI.
• Proficiency in market research and understanding customer needs.
• Ownership and ability to lead initiatives end to end.
• Ability to prioritize product features that drive maximum impact with minimal resources.

Nice-to-haves

• Technical background; past experience as a software engineer, solutions architect, or Technical Program Manager.
• Experience in subscriptions.
• Experience with A/B or multi-variate testing, AI/ML testing experience.