Product Operations Analyst

$78,522 - $150,980/Yr

Farm Credit Mid-America - Louisville, KY

Full-time - Entry Level

Louisville, KY

Heavy and Civil Engineering Construction

About the position

The Product Operations Analyst at Farm Credit Mid-America plays a crucial role in supporting the Product team by coordinating product planning, delivery, and performance monitoring through data-driven analysis. This position is focused on facilitating data collection and reporting to identify product opportunities that maximize business value, while also managing vendor relationships and ensuring effective communication of product changes.

Responsibilities

• Coordinate the delivery of complex product updates by tracking milestones and organizing the work.
• Work with vendors to understand their product lifecycle changes and assess how to adopt, update and sunset vendor capabilities and products.
• Gather and analyze competitive intelligence and internal data to benchmark FCMA's product performance that drive informed decisions about value-oriented enhancements.
• Manage and consolidate user feedback, UX research and other inputs to create a product feedback loop that allows Product Owners to feed the backlog.
• Design and implement experiments whose results help the Product Owners and UX designers refine feature direction.
• Coordinate and facilitate user interviews when needed.
• Work with the Customer Experience team to coordinate customer research when needed.
• Create processes that facilitate product delivery and a rapid feedback loop with the business on upcoming and current features.
• Help communicate upcoming product changes.
• Implement and refine tools that provide department-wide visibility into the product team's progress on executing the roadmap; update these tools with the latest relevant status information weekly.

Requirements

• Bachelor's degree preferred.
• 2 years experience in a product centric or business analyst role.
• Relevant experience and understanding of business functions, workflows, and processes.
• Experience and knowledge in principles, policies and practices applicable to product strategy, product operations, competitive intelligence; critical economic, political and industry issues affecting agricultural and consumer lending; loan origination and accounting systems, and business automation and technology.

Benefits

• 401(k)
• Health insurance