Product Operations Analyst

$67,700 - $154,000/Yr

Booz Allen Hamilton - Washington, DC

posted 5 months ago

Part-time,Full-time - Mid Level
Washington, DC
Professional, Scientific, and Technical Services

About the position

As a Product Operations Analyst, you will play a crucial role in supporting our federal government client by providing operational support across various functions. Your primary responsibilities will include managing the Intake and Technical Feasibility processes, ensuring that all operational tasks are executed efficiently and effectively. You will be responsible for monitoring schedules, assessing schedule risks, and tracking progress through daily interactions with multiple stakeholders. This role requires you to work closely with the Intake Lead and technical project managers to document changes, coordinate reviews, consolidate comments, and capture meeting minutes. You will also be tasked with tracking and reporting the status of interface changes on SharePoint, ensuring that all relevant teams, including functional, technical, contracts, and acquisition teams, are aligned and informed. In addition to your operational duties, you will be expected to provide data metrics, analysis, and updates, facilitating meetings and coordinating with the Special Projects Team within the department. Your ability to develop innovative solutions to complex problems will be essential, as will your knowledge of life cycle and project management methodologies. You will need to identify and mitigate risks effectively, ensuring that all projects remain on track and within budget. This position requires a proactive approach to managing Information Technology projects, with a focus on tracking costs, schedules, and performance progress. Your experience in providing status reporting and metrics on Service Requests and Change Requests will be invaluable in this role.

Responsibilities

  • Provide operational support for Intake and Technical Feasibility processes.
  • Monitor schedules, assess schedule risks, and track progress through daily interactions with stakeholders.
  • Work with the Intake Lead and technical project managers to document changes and coordinate reviews.
  • Consolidate comments and capture meeting minutes for project documentation.
  • Track and report interface change status on SharePoint.
  • Coordinate interface changes with functional, technical, contracts, and acquisition teams.
  • Provide data metrics, analysis, and updates as needed.
  • Facilitate meetings and coordinate with the Special Projects Team.

Requirements

  • 10+ years of experience with operational support.
  • Experience managing Information Technology projects.
  • Experience in tracking costs, schedule, and performance progress.
  • Experience providing status reporting and metrics on Service Request and Change Request.
  • Experience developing innovative solutions to complex problems.
  • Knowledge of life cycle and project management methodologies.
  • Ability to identify and mitigate risks.
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
  • Bachelor's degree in Engineering, Computer Science, Systems, or Business.

Nice-to-haves

  • Experience supporting the federal government.
  • Experience implementing Electronic Health Records.

Benefits

  • Wellness programs with HSA contributions.
  • Paid holidays.
  • Paid parental leave.
  • Generous 401(k) match.
  • Flexible schedules and remote/hybrid work options.
  • Professional and leadership development opportunities.
  • Tuition reimbursement.
  • Mentoring and firm-sponsored networking.
  • Health, life, and disability benefits.
  • Recognition awards program for exceptional performance.
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