Product Operations Analyst

$85,000 - $100,000/Yr

World Surf League - Los Angeles, CA

Full-time - Mid Level

Remote - Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Product Operations Analyst at the World Surf League plays a crucial role in ensuring an optimal fan experience by managing daily operations for digital products. This position involves active monitoring and incident management during live surfing events, serving as the central contact for the team and production partners. The analyst will also conduct quality assurance (QA) for the platforms, focusing on live event monitoring, digital platform support, and partner management.

Responsibilities

• Work with the Broadcast team to deliver best in-class live global surfing events
• Manage the end-to-end live streaming workflow for owned and operated platforms
• Monitor and troubleshoot stream-related issues in real-time
• Compile incident reporting for major issues
• Determine operational priorities, and identify risks early; planning contingencies as needed
• Perform cross-platform QA of live and non-live products
• Refine live operations for digital broadcasts and deploy standards to ensure operational excellence of our live products to support our global tour schedule
• Support our partners in North America and across the globe in producing live events

Requirements

• Bachelor's degree, or equivalent experience, preferably in a technical field
• 3+ years of experience in live broadcasting, streaming operations, gaming or event production
• Experience with live events is highly desirable
• Deep knowledge of digital platforms - Web, iOS, Android, Connected TV
• Familiarity with streaming technologies (HLS) a plus, not required
• Experience conducting QA on digital products and/or debugging using tools like Charles
• Experience with monetization of display and video advertising
• Familiarity with multi-day, live-spectator events
• Strong verbal and communication skills with the ability to solve problems and drive results with cross-functional teams
• Passion for sports, especially surfing, is helpful

Nice-to-haves

• Familiarity with streaming technologies (HLS)
• Experience with monetization of display and video advertising
• Passion for sports, especially surfing

Benefits

• Salary range of $85,000 - $100,000 based on relevant experience
• Equal opportunity employer M/F/D/V