Product Operations Associate - West Elm

$60,000 - $70,000/Yr

West Elm - New York, NY

Full-time - Entry Level

New York, NY

Gasoline Stations and Fuel Dealers

About the position

The Product Operations Associate at West Elm plays a crucial role in supporting the end-to-end product lifecycle, from SKU creation and maintenance to eCommerce data management and product launch. This position involves collaborating with various cross-functional teams to ensure the successful launch of new items and the integrity of product data, while also managing specific projects related to Drop Ship and Made to Order SKU processes.

Responsibilities

• Manage tasks and projects related to Drop Ship (DS) and Made to Order (MTO) SKU creation, and CGI imagery requests for West Elm brand.
• Communicate prioritization of requests and changes between cross functional teams, and maintain status of open issues.
• Partner with merchandising, product development, content production, and eCom partners to facilitate launch of new items.
• Coordinate cost request template creation and completion, and execute cost or price changes as needed.
• Manage database of item attributes used for SKU creation, and identify and resolve data discrepancies.
• Maintain all made to order SKU flags and indicators, and act as subject matter expert for SKU setup and maintenance.
• Assist with cross-functional projects, process changes, system upgrades, and reporting by having a holistic view of the product lifecycle and merchandising systems.
• Work with cross functional teams to perform data scrubs and other administrative duties that prioritize integrity of data.
• Collaborate with the product operations team with a true problem-solving mentality to reimagine cross-functional processes.

Requirements

• 2+ years of experience in eCommerce, merchandising, or retail operations.
• Strong time management and communication skills.
• Business acumen, analytical thinking, and technical skills.
• Proficient in Excel and Microsoft Suite.
• Comfortable with large sets of data.
• College degree preferred.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to oversee granular details and big-picture issues.
• Eager to learn and find creative solutions to problems.

Benefits

• Wellness program
• Commuter assistance
• Partner benefits
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Volunteer time off