Product Operations Manager, Membership

$133,000 - $148,000/Yr

Uber - New York, NY

Full-time - Mid Level

New York, NY

Transit and Ground Passenger Transportation

About the position

The Product Operations Manager for Membership at Uber is responsible for maximizing the effectiveness of membership products, particularly Uber One, on a global scale. This role involves collaborating with cross-functional teams to develop go-to-market strategies, manage product launches, and ensure alignment across various stakeholders. The manager will also focus on gathering insights to inform product development and strategy, while maintaining effective communication with team members and partners.

Responsibilities

• Project manage and lead launches for products globally
• Design and implement best tools, processes, and operating models for membership product launches
• Develop a solid inbound strategy for bugs, features, and partnerships
• Advise product teams on the impact, feasibility, and prioritization of features
• Surface and advocate for critical insights from the business to advise product roadmap and strategy
• Define the operating structure and processes
• Lead a community of strategic leaders, globally, to encourage a significant impact on the business
• Maintain regular communications with key team members across the organization
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product lifecycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc.) to prepare products for launch
• Track core business metrics related to the product
• Create playbooks, trainings, and supporting documentation for product features
• Work with engineering teams to define test cases, lead bug bashes and enable smooth launches

Requirements

• Minimum 4 years of experience in operations, business consulting, finance or a similar analytical role
• Deep analytical experience, SQL proficiency
• Strong communication skills, ability to lead meetings daily
• Large-scale, global project/program management experience
• Ability to work with XFN and global stakeholders
• Ability to use data to inform and support critical decisions
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization and documentation
• Strategic alignment, able to bring key partners across functions together
• JIRA proficiency

Nice-to-haves

• Prior experience working on global projects, or in an international setting
• User or market research experience
• Economics or quantitative experience
• Technical experience
• Data analytics experience
• MBA, Masters

Benefits

• Base salary range of USD$133,000 - USD$148,000 per year
• Eligibility to participate in Uber's bonus program
• Potential equity award and other types of compensation
• Various benefits as detailed on Uber's careers page