Product Operations Manager

$120,000 - $130,000/Yr

Contentstack - Boston, MA

Full-time - Mid Level

Boston, MA

Publishing Industries

About the position

The Product Operations Manager at Contentstack will play a crucial role in scaling the Product teams and optimizing internal processes. This position is responsible for coordinating product initiatives across departments, maintaining product documentation, and analyzing product data to enhance customer experience. As the first person in this role, the manager will have the opportunity to define best practices and ensure effective collaboration between the Product team and other stakeholders.

Responsibilities

• Own product-owned initiatives with cross-departmental dependencies by serving as the point of contact with other groups
• Build, own, and optimize internal Product processes
• Help coordinate major product releases with marketing, business ops, and sales enablement
• Maintain our internal product documents/wiki (Confluence)
• Own new product tool evaluation and product tech stack optimization
• Optimize and standardize internal communications
• Plan and coordinate quarterly planning meetings and offsites
• Analyze product data to improve customer experience and product prioritization
• Take on special projects that arise throughout the year from the VP of Product

Requirements

• 5-8 years of experience in a Product Operations or related function such as product management, project management, or business analysis
• Experience with software development and SaaS business model with CMS (Content Management System) experience preferred
• Passion for organization, process, and collaboration
• Great communication and stakeholder management skills
• Familiarity with project management systems (Atlassian, Monday)
• Bias towards action, strong ownership mentality, and a track record of delivering successful projects
• Strong preference for those located in Eastern Standard Time (EST) in the U.S.
• A willingness to travel as needed

Nice-to-haves

• Experience in a fast-paced, innovative environment
• A sense of humor and a fun-loving attitude

Benefits

• Interesting Work
• Tribe Vibe
• Bragging Rights
• One Team One Dream