Product Operations Senior Associate, Sales Enablement

JPMorgan Chase - Chicago, IL

Full-time

Chicago, IL

Credit Intermediation and Related Activities

About the position

The Product Operations Senior Associate in Sales Enablement plays a crucial role in driving innovation and operational excellence within the organization. This position involves coordinating cross-functional teams, optimizing processes, and ensuring the successful delivery of products and capabilities. The ideal candidate will support key product domains with an agile mindset, focusing on streamlining workflows and aligning product roadmaps with strategic business objectives.

Responsibilities

• Develop and maintain comprehensive documentation of processes, workflows, and best practices to ensure operational excellence.
• Collaborate with cross-functional teams to identify inefficiencies and implement streamlined processes.
• Drive continuous improvement initiatives to enhance product team productivity and effectiveness.
• Partner with product managers, marketing, and stakeholders to ensure product roadmaps align with strategic business objectives.
• Leverage product management tools to maintain data integrity and support informed decision-making.
• Provide agile support for ad hoc tasks and projects, particularly within the Sales Enablement domain.
• Establish and manage user feedback channels to foster a culture of continuous improvement.
• Assist in backlog prioritization to ensure alignment with OKRs and strategic goals.
• Analyze and report on key performance metrics to guide data-driven strategies.
• Lead training sessions and workshops to encourage best practices and tool adoption across teams.

Requirements

• 5 years of experience in product operations, product management, or a related field.
• Bachelor's degree in Business, Operations Management, or a related discipline.
• Familiarity with product management frameworks and methodologies.
• Proficiency with Atlassian tools (Jira, Confluence, Align) or similar platforms.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and collaboration skills to work effectively in cross-functional teams.
• Demonstrated ability to drive process improvements and operational efficiencies.
• Adaptability to thrive in a dynamic, fast-paced, and regulated environment.
• Proactive and innovative mindset with a commitment to continuous learning and improvement.

Nice-to-haves

• Agile certifications or experience with agile practices preferred.
• Product management certifications preferred.