Product Operations Specialist, Trust, Education

$140,000 - $210,000/Yr

Chan Zuckerberg Initiative - Redwood City, CA

Full-time - Mid Level

Redwood City, CA

Professional, Scientific, and Technical Services

About the position

The Product Operations Specialist at the Chan Zuckerberg Initiative (CZI) is responsible for leading the operational execution of trust initiatives across the organization. This role involves overseeing trust-related communications, supporting product development, and ensuring effective risk management. The specialist will manage user communications regarding trust and safety, identify operational gaps, and handle logistics for audits and compliance deliverables, directly impacting the organization's mission to foster a culture of trust and protect users.

Responsibilities

• Act as the point of contact for communicating trust-related changes and provide operational support for secure rollouts.
• Ensure users receive clear and accurate information regarding safety measures, data privacy policies, and operational procedures.
• Oversee internal communications regarding trust policy updates across the organization.
• Lead and organize logistical support for periodic trust reviews, audits, and assessments.
• Monitor and enforce service level agreements (SLAs) related to trust and safety, ensuring deadlines for reviews, audits, and incident responses are met.
• Work closely with the product and legal teams to mitigate operational risks by implementing preventive measures and process improvements.
• Oversee internal audits, ensuring that all deliverables meet the required compliance standards, and handle documentation for audits and reviews.
• Plan and coordinate product operational activities across multiple projects simultaneously, meeting all deadlines by communicating proactively and anticipating needs.

Requirements

• 5+ years of experience in product operations or project management in Trust and safety compliance areas in tech or online platforms.
• Experience overseeing product integrity, data privacy, trust-related communications, and managing help centers.
• Solid facilitation skills including presentation skills, needs assessment, consensus building, and mediation.
• In-depth understanding of product integrity, data privacy, risk management communications best practices.
• Expertise with knowledge and work management tools like Confluence and Jira.

Benefits

• Loan repayment program
• Paid time off
• 401(k) matching
• Volunteer time off