Product Owner - Agile - Salesforce

About the position

This role is a Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic impacts but concentrates on the day-to-day details in order to ensure tactical execution. NOTE: In some Agile teams, there may be Product Owners from both the Business and the Tech side. In that case, the role will remain the same and there is joint accountability for the Agile team's results. In rare instances, where the business cannot provide a PO, a Tech PO could step in to fulfill the responsibilities. The Product Owner is responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back office processes or systemic processes outside the client journey. They are a key resource in backlog management for the teams. The Product Owner works hand-in-hand with Product Managers to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. Taking a holistic perspective, this position is responsible for delivering the experience across all related pieces within their assigned area of responsibility.

Responsibilities

• Lead their delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
• Align with product managers to clearly articulate product strategy to the delivery team.
• Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
• Author and maintain the team's backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
• Perform triage on critical issues and communicate consistently and clearly with all concerned parties.
• Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
• Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
• Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
• Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes.
• Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done.
• Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
• Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations.

Requirements

• Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Five or more years of banking, financial services, digital, or other relevant work experience
• Three or more years of product, analysis, technology, and/or design experience
• Three or more years of leading cross functional teams
• Experience defining and delivering digital business initiatives to execute on a product roadmap
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
• Ability to translate strategic plans into tactical daily actions for execution
• Ability to lead cross-functional teams without formal authority
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading work autonomously, and making independent decisions
• Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
• Excellent skills in presentation, facilitation, communication, and negotiation

Nice-to-haves

• Previous experience working as a Product Owner for Agile team(s)
• Experience working with distributed teams (onshore/offshore)
• Certified SAFe Product Owner/Product Manager (or equivalent)
• Salesforce/CRM Experience
• Risk, Regulatory and Compliance
• Product Management/Ownership
• Project or Program Management
• Agile
• Financial Services

Benefits

• Medical, dental, vision, life insurance
• Disability, accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation during the first year of employment
• 10 sick days
• Paid holidays