Product Owner II - Shared Services

Liberty Mutual - Portsmouth, NH

Full-time - Mid Level

Portsmouth, NH

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Product Owner II - Shared Services at Liberty Mutual plays a crucial role in representing the voice of the customer and the organization, focusing on delivering business value through vendor-originating data related to Vehicles, Drivers, Credit, and Compliance. This position requires collaboration with stakeholders to define and prioritize initiatives, ensuring alignment with customer needs and organizational goals. The role involves maintaining the product backlog, participating in agile ceremonies, and communicating product vision and priorities effectively to agile teams and stakeholders.

Responsibilities

• Collaborates to create and enhance a product vision and alignment with strategic priorities with stakeholders.
• Contributes to the development of the portfolio vision.
• Communicates product and portfolio vision to their agile team and other agile teams beyond their portfolio/functional area.
• Works collaboratively with key customer stakeholders to define Key Value Indicators that help measure outcome attainment.
• Owns and maintains the product backlog and is accountable for its contents and prioritization.
• Accountable for clear, actionable initiatives, epics, and user stories.
• Sets priorities and actively participates in the quarterly planning cycle for the products they are responsible for.
• Collaborates with Product Owners across USRM and GRS to set priorities for portfolio quarterly planning.
• Sets expectations with stakeholders for the delivery of new capabilities, features, and functionalities, defining Key Value Indicators that help measure outcome attainment and transition product enhancements onto the product backlog.
• Participates in agile team demos, retrospectives, and all other scrum ceremonies.
• Works daily with the agile team, clarifying business needs, assisting in removing product-level roadblocks, constantly communicating, and supporting alignment around product strategy.
• Resolves open issues/questions quickly and efficiently.
• Collaborates with IT and business leadership to align development and business.
• Monitors and maintains the product's health, supporting long-term product viability and efficiency, and balancing long and short-term costs with desired outcomes and projected benefits.
• Analyzes and reports on feasibility, cost of delay ramifications, economies, customer-related product usage metrics, or other aspects of planned or potential changes to the product.
• Ensures a well-positioned product through internal and external market & industry analysis.
• Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly.
• Negotiates with internal and external agile teams to ensure priorities are aligned across agile teams both within and outside the portfolio.
• Communicates expected value and any changes in value to be delivered in each iteration to key technical and customer stakeholders.
• May lead or co-lead customer-centric design, ADDR, and usability testing with the agile teams.

Requirements

• Bachelor's degree in a relevant field (business, computer science, humanities, etc.).
• Minimum of 3 to 5 years of direct experience with agile teams as well as 5 years in business, technology, or consulting.
• Experience with vendor integrations and vendor management, API development, and web-based applications is desirable.
• Knowledge of Agile development methodologies and IT project management.
• Able to depict and explain the importance of complex ideas, issues, and designs to varied audiences.
• Able to influence a diverse group of stakeholders; strong leadership skills.
• Able to make difficult and quick decisions daily.
• Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
• Experience in the insurance industry preferred.
• Experience delivering applications involving user interfaces and APIs is preferred.
• Knowledge of relevant products and portfolio preferred.
• A strong experimental mindset to drive innovation amongst uncertainty.

Benefits

• Competitive salary range based on skills, experience, education, certifications, and location.
• Opportunity for commission and/or bonus earnings based on performance.
• Hybrid work schedule (2 days per week in the office).
• Recognition as a "Great Place to Work" and other awards for diversity and inclusion.