Tyler Technologies - Overland Park, KS

posted 3 months ago

Full-time
Overland Park, KS
Professional, Scientific, and Technical Services

About the position

The Cashiering product team, part of the payment's product vertical within the Digital Solutions Division, is seeking a highly motivated and qualified Product Owner to take on responsibilities for the Cashiering application. This role is critical in managing the day-to-day product-related priorities and shaping the future direction of the product. The Product Owner will join a multi-discipline team of domain experts, software developers, and quality assurance specialists, all focused on delivering world-class functionality and reliability to a substantial customer base and a large prospect pool. Given the enterprise-wide nature of the Cashiering application, the ideal candidate should excel at collaborating with senior-level stakeholders to develop cross-application integration opportunities. The Product Owner will be responsible for formulating a coherent vision for the product that aligns with Tyler's overall Revenue Management vision for the Payments product suite. This position involves working on a critical piece of Tyler's solution suite for payment processing and revenue management functionality, utilized by a nationwide group of federal, state, and local agencies. The role encompasses every stage of the product management lifecycle, including market research, client engagement, product design, and feature validation. The Product Owner will conduct onsite and virtual visits to client sites, interview clients and prospects, attend industry conferences, and research competing products. They will prioritize problems to solve, maintain a backlog of planned development work, organize releases of product features, and validate priorities with stakeholders. Additionally, the Product Owner will guide the development and testing of new features, document functionalities, and drive the adoption of solutions in the target market. This role also includes assisting in sales demonstrations and participating in marketing campaigns and community messaging.

Responsibilities

  • Research market problems
  • Conduct onsite and virtual visits to client sites
  • Conduct interviews with clients and prospects
  • Attend industry conferences and user gatherings
  • Research competing products and organizations
  • Prioritize problems to solve
  • Evaluate incoming requests, requirements, and suggestions
  • Maintain a backlog of planned development work
  • Organize releases of product features
  • Validate priorities and plans with stakeholders
  • Design solutions to problems
  • Communicate requirements as epics and stories
  • Consult with designers on mockups and prototypes
  • Consult with engineers on technical solutions
  • Validate designs and requirements with stakeholders
  • Deliver solutions to the market
  • Guide development and testing of new features
  • Document features and functionality for future reference
  • Demonstrate and train features for stakeholders
  • Validate features with early adopter clients
  • Drive adoption of solutions
  • Measure adoption and usage in the target market
  • Assist in sales demonstrations, webinars, and proposals
  • Advocate through marketing campaigns and community messaging
  • Participate in Tyler conferences and events

Requirements

  • Experience working with local government financial or receivable departments
  • Experience with payment collection solutions
  • Experience working in a customer-facing role, preferably in gathering requirements for software development
  • Understanding of the software development life cycle, especially agile methodologies
  • Understanding of software design principles, especially user-centered design
  • Proficiency communicating in written, verbal, and presentation form
  • A track record demonstrating analytical and problem-solving skills
  • Attention to detail and strong time management skills
  • Ability to manage multiple work tasks effectively
  • Ability to excel independently, in a team setting, and as an active participant in a cross-functional setting
  • Ability to travel to client sites, conferences, and Tyler offices as needed
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