Product Owner Payments Cashiering Team

Tyler Technologies - Troy, MI

Full-time

Troy, MI

Professional, Scientific, and Technical Services

About the position

The Product Owner for the Payments Cashiering Team at Tyler Technologies is responsible for managing the Cashiering application, which is part of the payment's product vertical within the Digital Solutions Division. This role involves overseeing product priorities, collaborating with a multi-disciplinary team, and shaping the future direction of the product to align with the company's Revenue Management vision. The ideal candidate will engage with stakeholders, conduct market research, and advocate for customer needs while ensuring the delivery of high-quality solutions to a diverse customer base.

Responsibilities

• Research market problems
• Conduct onsite and virtual visits to client sites
• Conduct interviews with clients and prospects
• Attend industry conferences and user gatherings
• Research competing products and organizations
• Prioritize problems to solve
• Evaluate incoming requests, requirements, and suggestions
• Maintain a backlog of planned development work
• Organize releases of product features
• Validate priorities and plans with stakeholders
• Design solutions to problems
• Communicate requirements as epics and stories
• Consult with designers on mockups and prototypes
• Consult with engineers on technical solutions
• Validate designs and requirements with stakeholders
• Deliver solutions to the market
• Guide development and testing of new features
• Document features and functionality for future reference
• Demonstrate and train features for stakeholders
• Validate features with early adopter clients
• Drive adoption of solutions
• Measure adoption and usage in the target market
• Assist in sales demonstrations, webinars, and proposals
• Advocate through marketing campaigns and community messaging
• Participate in Tyler conferences and events

Requirements

• Experience working with local government financial or receivable departments
• Experience with payment collection solutions
• Experience working in a customer-facing role, preferably in gathering requirements for software development
• Understanding of the software development life cycle, especially agile methodologies
• Understanding of software design principles, especially user centered design
• Proficiency communicating in written, verbal, and presentation form
• A track record demonstrating analytical and problem-solving skills, attention to detail, strong time management skills, and the ability to manage multiple work tasks effectively
• Ability to excel independently, as an integrated contributor in a team setting, and as an active participant in a cross-functional setting
• Ability to travel to client sites, conferences, and Tyler offices, as needed

Benefits

• Competitive benefits to support health and financial wellness