Product Owner- PSA

Rev.Io - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Publishing Industries

About the position

As a Product Owner for Rev.io's PSA platform, you will lead the development of innovative Professional Services Automation and Billing solutions tailored to meet the needs of Rev.io's Managed Service Provider (MSP) clients. This role focuses on transforming user feedback and business objectives into actionable development efforts, ensuring continuous product improvement and a client-first mindset.

Responsibilities

• Work closely with the Product Manager to align on the product vision, strategy, and roadmap.
• Represent the needs and priorities of various stakeholders to ensure the product backlog addresses key business and customer requirements.
• Author PR FAQs to articulate the Professional Services Automation platform's vision, new features, and value propositions for internal and external stakeholders.
• Define and clearly communicate product scope, ensuring alignment with strategic goals and business objectives.
• Oversee timelines, ensuring the product development and updates are delivered on time and within scope.
• Proactively engage with users and stakeholders to gather feedback, validate ideas, and understand their needs to ensure the product meets and exceeds customer expectations.
• Partner with cross-functional teams, including engineering, design, and marketing, to support the successful development and launch of new platform features.
• Translate feature backlog into detailed user stories, acceptance criteria, and workflows that clearly convey product functionality to engineering teams.
• Own and manage the product backlog, maintaining clear, detailed, and prioritized entries that guide the Scrum team's work.
• Lead ongoing product backlog refinement to ensure items are appropriately detailed, sized, and ready for development.
• Participate in all key Scrum events including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective to provide guidance and feedback.
• Collaborate with the Scrum team to refine, prioritize, and order work items that maximize product value.
• Act as the main point of accountability for product-related decisions and clarifications during sprints.
• Provide the Scrum team with the necessary support and ensure that development aligns with the product vision and goals.

Requirements

• Proven experience as a Product Owner or in a similar role, preferably for a SaaS platform.
• Demonstrated participation in Scrum events for building new Product.
• Demonstrated expertise in product backlog refinement and prioritization.
• 2+ years' experience with a PSA solution, as an end user, through an implementation role, or in a product or engineering role.
• Strong understanding of the MSP Industry.
• Excellent written communication and organizational skills.
• Experience managing product scope and timelines.
• Demonstrated ability to represent stakeholder needs effectively and translate them into actionable user stories.
• Ability to proactively engage with users and stakeholders to gather insights and foster collaborative relationships.
• Strong problem-solving skills and a proactive approach to handling complex challenges.

Nice-to-haves

• Certification as a Certified Scrum Product Owner (CSPO) or similar.
• Knowledge and experience in telecommunications billing.
• Experience with Azure Dev Ops (ADO) or similar work management systems.
• Understanding of customer-centric product methodologies such as Amazon's Working Backwards approach.

Benefits

• Generous HSA employer contribution
• 401k with generous company match and immediate vesting
• Unlimited PTO
• Paid Parental Leave
• Company paid for life and disability insurance
• Monthly tech reimbursement
• Monthly fitness reimbursement
• Education and development stipend
• Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities
• Clear and documented career path for your position
• True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year