Product Owner- PSA

Rev.Io - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Publishing Industries

About the position

As a Product Owner for Rev.io's Professional Services Automation (PSA) platform, you will lead the development of innovative and efficient billing solutions tailored to meet the needs of Managed Service Provider (MSP) clients. Your role will focus on transforming user feedback and business objectives into actionable development efforts, ensuring continuous product improvement and a client-first mindset.

Responsibilities

• Work closely with the Product Manager to align on the product vision, strategy, and roadmap.
• Represent the needs and priorities of various stakeholders to ensure the product backlog addresses key business and customer requirements.
• Author PR FAQs to articulate the PSA platform's vision, new features, and value propositions for stakeholders.
• Define and clearly communicate product scope, ensuring alignment with strategic goals and business objectives.
• Oversee timelines, ensuring product development and updates are delivered on time and within scope.
• Proactively engage with users and stakeholders to gather feedback and validate ideas.
• Partner with cross-functional teams to support the successful development and launch of new platform features.
• Translate feature backlog into detailed user stories, acceptance criteria, and workflows for engineering teams.
• Own and manage the product backlog, maintaining clear, detailed, and prioritized entries.
• Lead ongoing product backlog refinement to ensure items are ready for development.
• Participate in key Scrum events to provide guidance and feedback.
• Collaborate with the Scrum team to refine, prioritize, and order work items that maximize product value.
• Act as the main point of accountability for product-related decisions during sprints.
• Provide the Scrum team with necessary support to ensure development aligns with product vision.

Requirements

• Proven experience as a Product Owner or in a similar role, preferably for a SaaS platform.
• Demonstrated participation in Scrum events for building new products.
• Expertise in product backlog refinement and prioritization.
• 2+ years' experience with a PSA solution, as an end user, through an implementation role, or in a product or engineering role.
• Strong understanding of the MSP Industry.
• Excellent written communication and organizational skills.
• Experience managing product scope and timelines.
• Ability to represent stakeholder needs effectively and translate them into actionable user stories.
• Strong problem-solving skills and a proactive approach to handling complex challenges.

Nice-to-haves

• Certification as a Certified Scrum Product Owner (CSPO) or similar.
• Knowledge and experience in telecommunications billing.
• Experience with Azure Dev Ops (ADO) or similar work management systems.
• Understanding of customer-centric product methodologies such as Amazon's Working Backwards approach.

Benefits

• Generous HSA employer contribution
• 401k with generous company match and immediate vesting
• Unlimited PTO
• Paid Parental Leave
• Company paid for life and disability insurance
• Monthly tech reimbursement
• Monthly fitness reimbursement
• Education and development stipend
• Time off to volunteer at the organization of your choice
• Clear and documented career path for your position
• True open-door policy with opportunities to give feedback to leadership