Product Owner - Speech Analytics
Pennymac•Plano, TX
428d•$90,000 - $150,000
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About The Position
The Product Owner for Speech Analytics at Pennymac is responsible for leading the development and management of a Speech Analytics platform. This role involves defining the product roadmap, collaborating with cross-functional teams, and ensuring the successful delivery of product features. The Product Owner will leverage AI and machine learning to enhance operational efficiency and will monitor product performance metrics to drive continuous improvement. The position requires strong analytical skills and a deep understanding of call center operations and customer experience strategies.
