Nelnet - Gering, NE
posted 3 months ago
Nelnet Business Services (NBS), a division of Nelnet, Inc., is dedicated to providing innovative payment technology, education services, and learning management solutions tailored for education and faith-based organizations. With a robust client base that includes over 1,300 higher education institutions, 11,500 K-12 schools, and 3,500 churches, NBS serves millions of students, families, and supporters globally. The culture at NBS emphasizes service, fostering long-lasting partnerships, and a commitment to creativity and innovation, which empowers our customer communities to thrive. As a Product Owner II, you will play a pivotal role in coordinating product development and release planning, ensuring the successful delivery of both new and existing products. This position requires close collaboration with agile development teams to create use cases, requirements, and estimations that align with company objectives. You will be responsible for documenting release notes and managing analytics related to the customer journey through our products. A significant aspect of your role will involve validating UX mocks and early-stage simulations with clients to ensure that the solutions developed meet market expectations. In addition to working with development teams, you will collaborate with other departments and the product manager to provide essential content for sales, user training, and documentation tools. You will also ensure that client documentation is updated and effective, including release notes and roadmaps. Your role will involve launching new products with the assistance of the Product Manager and managing a client feedback tool to ensure that the voice of the customer is integrated into each product. Furthermore, you will study and report on product analytics and serve as a resource for onboarding new team members.