Product Owner

UL Solutions - Northbrook, IL

Full-time - Mid Level

Northbrook, IL

Real Estate

About the position

The Product Owner will define opportunities and prioritize features and functionality on the product roadmap, ensuring a seamless customer experience at every touchpoint. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out experiences that delight our customers and deliver on the company's vision and strategy. We are looking for someone versed and comfortable in agile product management frameworks, who is excited to identify and solve hard problems - both for customers and the business, views solutions through the lens of viability, feasibility, value, and usability, and is not afraid to sign up for results and hold themselves accountable to the product's success. In this role, you will partner with business stakeholders to define the product vision, strategy, and roadmap. You will analyze and develop differentiation against key competitors by understanding the market landscape, emerging technology, and customer needs and trends. Synthesizing customer feedback, research, and market analysis opportunities into actionable features and experiments that will enhance user satisfaction will be a key part of your responsibilities. You will translate business, user, and product needs into requirements (user stories and tasks) and a prioritized roadmap and product backlog based on business goals and resource requirements. You will deliver marketing requirement documents (MRD) and product requirement documents (PRD) with prioritized features and corresponding justification. Collaborating with cross-functional teams (UX, web publishing, development, etc.) to design, build, launch, assess, and iterate against product features will be essential. Acting as the customer advocate, you will articulate the user's and/or buyer's needs and work closely with development, sales, marketing, and customer care to ensure business case and customer satisfaction goals are met. You will lead and obtain strategic buy-in from internal and external stakeholders, conduct user acceptance testing/product QA for ongoing deployments and product launch, and establish KPIs to track product success, progress, and usage. Partnering with the analytics team to measure KPIs and monitor product performance in terms of digital product adoption and progress against goals will also be part of your role. Running A/B tests, analyzing data, recognizing trends, and identifying key levers for optimization will be crucial to ensure digital products comply with industry standards and company quality guidelines.

Responsibilities

• Define opportunities and prioritize features and functionality on the product roadmap.
• Partner with business stakeholders to define the product vision, strategy, and roadmap.
• Analyze and develop differentiation against key competitors by understanding market landscape, emerging technology, and customer needs and trends.
• Synthesize customer feedback, research, and market analysis opportunities into actionable features and experiments that will enhance user satisfaction.
• Translate business, user, and product needs into requirements (user stories and tasks) and a prioritized roadmap and product backlog based on business goals and resource requirements.
• Deliver marketing requirement documents (MRD) and product requirement documents (PRD) with prioritized features and corresponding justification.
• Collaborate with cross-functional teams (UX, web publishing, development, etc.) to design, build, launch, assess, and iterate against product features.
• Act as the customer advocate articulating the user's and/or buyer's needs.
• Work closely with development, sales, marketing, and customer care to ensure business case and customer satisfaction goals are met.
• Lead and obtain strategic buy-in from internal and external stakeholders.
• Conduct user acceptance testing/product QA for ongoing deployments and product launch.
• Establish KPIs to track product success, progress, and usage.
• Partner with analytics team to measure KPIs and monitor product performance in terms of digital product adoption and progress against goals.
• Run A/B tests, analyze data, recognize trends, and identify key levers for optimization.
• Ensure digital products comply with industry standards and company quality guidelines.

Requirements

• Bachelor's degree (MBA preferred).
• Technical background/aptitude and willingness to learn, with experience in Drupal/WordPress preferred.
• Demonstrated success in defining and launching products that meet and exceed business objectives.
• Excellent written and verbal communication skills.
• Experience working in cross-functional, matrixed teams - collaboration with relevant stakeholders across marketing, sales, customer care, legal/privacy, etc. and team players such as UX design, web publishing and IT development teams is required.
• Proven ability to influence cross-functional teams without formal authority.
• Strong project management skills with the ability to meet tight deadlines and prioritize workloads to support continuous, meaningful delivery.
• Knowledgeable in ecommerce and digital payments.
• Certified Agile or Scrum product management is preferred.

Benefits

• Bonus compensation for all employees.
• Generous 401k matching structure of up to 5% of eligible pay.
• Additional 4% investment into retirement saving fund after the first year of continuous employment.
• Healthcare Reimbursement Accounts and Health Savings Accounts with contributions twice per year.
• Flexible working arrangements depending on the role.
• Paid time off including vacation, holiday, sick, and volunteer time off.