Product Owner

$75,000 - $80,000/Yr

Nelnet - Scottsbluff, NE

Full-time - Mid Level

Scottsbluff, NE

Credit Intermediation and Related Activities

About the position

Nelnet Business Services (NBS), a division of Nelnet, Inc., is seeking a Product Owner II to coordinate product development, release planning, and manage the overall successful delivery of new and existing products. This role is crucial in ensuring that our products meet market expectations and align with company objectives. The Product Owner will work closely with agile development teams to create use cases, requirements, and estimations, which are essential for the successful execution of product strategies. In this position, the Product Owner will be involved in documenting release notes and managing the analytics behind the customer's journey through our products. A significant portion of the role will involve validating UX mocks and early-stage simulations with clients to ensure that the user experience is optimal. The Product Owner will also collaborate with other departments and the product manager to provide content for sales, user training, and documentation tools, ensuring that all client documentation is updated and effective, including release notes and roadmaps. Additionally, the Product Owner will launch new products with assistance from the Product Manager and will work directly with clients to manage a client feedback tool, ensuring that the voice of the customer is heard and integrated into each product. The role also includes studying and reporting on product analytics and serving as a resource for onboarding new team members. This position is integral to the success of our product offerings and the satisfaction of our clients.

Responsibilities

• Coordinate product development and release planning.
• Work closely with agile development teams to create use cases, requirements, and estimations.
• Document release notes and manage analytics behind the customer's journey.
• Validate UX mocks and early-stage simulations with clients.
• Ensure solutions meet market expectations in collaboration with development teams.
• Provide content for sales, user training, and documentation tools.
• Update and maintain effective client documentation, including release notes and roadmaps.
• Launch new products with assistance from the Product Manager.
• Manage a client feedback tool to ensure the voice of the customer is integrated into products.
• Study and report on product analytics.
• Serve as a resource for onboarding new team members.

Requirements

• Bachelor's degree or equivalent experience.
• 2+ years related experience or existing product knowledge.
• Ability to prioritize and manage multiple concurrent projects.
• Flexibility to adapt quickly to new requirements, situations, programs, and services.
• Strong customer focus and ability to be a team player.
• Good time management and organizational skills.
• Strong written and oral communication skills.
• Strong problem-solving skills.
• Demonstrated respect, collaboration, and pride in ownership.
• Ability to adapt to change and focus on delivering value.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous earned time off
• 401K and student loan repayment
• Life insurance and Accidental Death & Dismemberment (AD&D) insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program