Unclassified - Louisville, KY

posted 3 months ago

Full-time
Remote - Louisville, KY

About the position

The Kanban Product Owner (PO) role is a pivotal position responsible for identifying, refining, and prioritizing user stories for the Consumer Identity Access Management (CIAM) Kanban team. The PO serves as the voice of the customer, articulating what needs to be delivered while allowing the team to determine how to achieve those goals. This role requires close collaboration with the team's Tech Leads, Architects, and management to drive value to the business by effectively managing the product backlog, which encompasses a variety of sources including intake requests, incidents, technical debt, and maintenance work. The Product Owner is expected to possess a deep understanding of the CIAM product and the underlying platforms that the delivery teams support. A solid grasp of Identity and Access Management concepts, standards, regulations, and strategies is essential. The PO will partner with CIAM leadership to transform requests from multiple sources into a prioritized backlog that is actionable for the team. Effective communication of priorities and execution status to key stakeholders is crucial, as is the ability to incorporate stakeholder input while negotiating trade-offs based on business and customer value. In this role, the Product Owner will work closely with the CIAM team on a daily basis, providing subject matter expertise and clarifying work item requirements. The PO will drive quality and innovation in the team's output, define key metrics for reporting on status, and own the messaging regarding the health of the CIAM team's delivery. Facilitating activities such as Backlog Refinement sessions and adhering to established guidelines and procedures are also key responsibilities.

Responsibilities

  • Partner with the CIAM leadership to ready requests from numerous sources into a prioritized, deliverable backlog for the team
  • Communicate the priorities and execution status effectively to key stakeholders
  • Incorporate stakeholder input into backlog while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer
  • Collaborate with the CIAM Product Manager, stakeholders, CIAM team and dependent teams to align on priorities, set commitments and prioritize the backlog
  • Work day-to-day with the CIAM team to provide CIAM subject matter expertise and clarify work item requirements
  • Drive quality and innovation into the team's work product
  • Define key metrics for relevant reporting on status
  • Own messaging of status and health of the CIAM team's delivery ensuring that the work meets the customers' needs
  • Facilitate activities and sessions such as Backlog Refinement
  • Follow established guidelines/procedures.

Requirements

  • Bachelor's degree
  • 7+ years of technical experience
  • 3+ years of Product Owner and/or equivalent technical experience with managing consumer-based identity and access control platforms; specifically ForgeRock
  • 3+ years working in an operational team that has production support responsibilities
  • Experience translating business needs to technical requirements
  • Excellent interpersonal skills with the ability to manage, influence, negotiate and collaborate with a variety of stakeholders with often conflicting priorities and requirements
  • Self-motivated and able to work in a fast-paced environment
  • Ability to work under minimal supervision and uses independent judgment to analyze variable factors and determine the best course of action
  • Demonstrated knowledge and experience in technical design and practical implementation of IT solutions.

Nice-to-haves

  • Certified Product Owner certification
  • Experience working with a Kanban team
  • Working knowledge of cyber security concepts, cloud and tools including Identity Access Management (IAM)
  • Experience with ForgeRock or similar CIAM tools
  • Significant experience using Azure DevOps, Jira, or other work management tools
  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutions and possess the ability to lead
  • Excellent communication and presentation skills.
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