JPMorgan Chase - Columbus, OH

posted 4 months ago

Full-time - Mid Level
Columbus, OH
10,001+ employees
Credit Intermediation and Related Activities

About the position

As a Product Portfolio Operations Manager in the Operations Product Innovation team, you will play a crucial role in adapting to shifting priorities and resources while contributing to a dynamic team. Your expertise, strategic thinking skills, and operational excellence will be applied across various product lines. This position is foundational to the team responsible for implementing connectivity strategies across the product space, and you will be directly responsible for creating structures that enhance coordination within our product line. The Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorgan Chase & Co. (JPMC) and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a member of the product team, your problem-solving skills will place you at the forefront of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions of customers. In this role, you will develop a deep, end-to-end understanding of the business while finding an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. You will work across products to ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives. Additionally, you will enable operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices. Your responsibilities will also include driving the adaptation and modification of our product-line framework to ensure that cross-product priorities, sequencing, and trade-offs are realized, as well as implementing a product-level collection strategy consisting of controls, financials, and resourcing needs.

Responsibilities

  • Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
  • Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
  • Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
  • Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Requirements

  • 5+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to manage and implement operational effectiveness initiatives
  • Proven ability to operate within the product development life cycle and agile methodologies

Nice-to-haves

  • Consumer Community Banking (CCB) Operation experience preferred
  • Experience in Consumer Banking, Business Banking, and Credit Cards is a plus
  • Experience working in a process oriented environment a plus
  • Ability to work in a high complex environment preferred

Benefits

  • Competitive total rewards package including base salary determined based on the role, experience, skill set, and location
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