Dover Corporation - Keosauqua, IA
posted about 2 months ago
Full-time
Keosauqua, IA
Machinery Manufacturing
About the position
The Product Quality Engineer at Dover Food Retail will lead the Quality Review Board (QRB) process, focusing on resolving customer feedback and quality issues. This role involves collaboration with various technical teams to analyze data, conduct failure analysis, and drive timely resolutions to enhance product quality and customer satisfaction.
Responsibilities
- Lead Quality Review Board process
- Collect and analyze data for customer complaints/issues and warranty in collaboration with Service teams
- Develop problem statements using structured problem-solving techniques based on customer symptoms
- Conduct failure analysis to understand the root cause of symptoms from failed units
- Collaborate with Engineering, Manufacturing, Product Management, Quality, and Supplier Quality to understand requirements and develop root cause of failure
- Drive timely resolution of solutions with responsible parties
- Create service bulletins to share knowledge rapidly with Service teams
- Maintain and report key performance measures (KPIs) for QRB Process
- Partner with Quality Analytics team to create data models for early detection of potential product quality concerns
- Manage warranty budget and achieve 10% year-over-year reductions in incidents and costs
Requirements
- Bachelor's Degree in relevant field or equivalent experience
- Minimum of two (2) years of experience with Total Quality Management or other relevant quality experience
- Minimum of five (5) years of experience in manufacturing
- Strong problem solving and analytic capability
- Excellent written and verbal communication skills
- Proven ability to function well in a cross-functional team environment
- Ability to influence stakeholders and work closely with them to determine acceptable solutions
- Six Sigma Black Belt, ASQ Certified
- Exceptional analytical and conceptual thinking skills
- Willingness to travel up to approximately 10% of the time
Nice-to-haves
- Commercial or Industrial refrigeration experience
- Detail-oriented person
Benefits
- Medical, Dental, and Vision
- 401k Retirement Plan
- Flexible Spending
- Paid Holidays
