Product & Services Analyst

Oclc Gmbh Deutschland - Dublin, OH

Full-time - Mid Level

Dublin, OH

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Product & Services Analyst at OCLC is responsible for managing order processing and renewals for OCLC products and services, particularly within the Cataloging and Metadata and Interlibrary Loan lines of business. This role involves collaboration with cross-functional teams to ensure accurate order completion and billing, while also providing support and consultation to other divisions. The analyst will also create and maintain reports based on order and product data, contributing to the continuous improvement of services offered by OCLC.

Responsibilities

• Manage product and service order processing.
• Interact with Regional Sales, Product Managers, and Finance staff to ensure timely and accurate order completion with correct product billing.
• Coordinate user needs with product and service delivery.
• Act as a system consultant in advising other divisions with potential sales.
• Identify, investigate, and resolve product and service problems.
• Actively participate in planning the implementation of new products and services.
• Create, analyze, maintain, and distribute reports based on order, user, and product data.

Requirements

• Bachelor's degree in a business discipline or equivalent academic/work experience combination.
• Experience providing order-processing support in a customer service environment.
• Experience with OCLC products and services is a plus.
• Very good knowledge of supporting infrastructure in ordering environments, including web-based technologies and e-business practices.
• Excellent and independent problem-solving and communication skills.
• Ability to effectively handle high-stress situations with tact and diplomacy.
• Attention to detail and accuracy.

Nice-to-haves

• Experience with OCLC products and services.