Northwell Health - Lake Success, NY
posted 2 months ago
The Product Services & Management Analyst for EpicCare Ambulatory at Northwell Health plays a crucial role in the analysis, verification, tracking, and recommendation of project, product, and solution implementations and maintenance. This position serves as a vital link between various agile teams and project teams, ensuring that product and solution plans are effectively delivered and that training materials are developed throughout the implementation process. The analyst is responsible for ensuring smooth operations post-implementation, which is essential for maintaining high standards of service delivery in a healthcare environment. In this role, the analyst will analyze, verify, track, and recommend the development of implementation plans for system development and the implementation of products and solutions. This may include various components of the project plan cycle and agile delivery, such as discovery, design, conversion, and testing. The analyst will also serve as a liaison between business and technology teams, facilitating communication and collaboration to ensure project success. The analyst will participate in developing and delivering training programs for current and prospective users, educating practice, site, and corporate management on project operations and procedures. Additionally, the analyst will assist the implementation team in configuring HIPAA rules based on system policies and legal requirements, ensuring that all processes are compliant with applicable laws and contractual agreements. Conducting solution audits and resolving discrepancies will be part of the analyst's responsibilities, as well as collaborating with implementation teams to address user issues. The analyst will consult with various departments to provide customer support during and after implementation, conducting post-implementation satisfaction surveys to gather feedback and recommend necessary actions. This role operates under general guidance, with varied work assignments that require interpretation and independent decision-making.