Product Services & Management Analyst - EpicCare Ambulatory

$66,220 - $108,180/Yr

Northwell Health - Lake Success, NY

Full-time

Lake Success, NY

Ambulatory Health Care Services

About the position

The Product Services & Management Analyst for EpicCare Ambulatory at Northwell Health plays a crucial role in the analysis, verification, tracking, and recommendation of project, product, and solution implementations and maintenance. This position serves as a vital link between various agile teams and project teams, ensuring that product and solution plans are effectively delivered and that training materials are developed throughout the implementation process. The analyst is responsible for ensuring smooth operations post-implementation, which is essential for maintaining high standards of service delivery in a healthcare environment. In this role, the analyst will analyze, verify, track, and recommend the development of implementation plans for system development and the implementation of products and solutions. This may include various components of the project plan cycle and agile delivery, such as discovery, design, conversion, and testing. The analyst will also serve as a liaison between business and technology teams, facilitating communication and collaboration to ensure project success. The analyst will participate in developing and delivering training programs for current and prospective users, educating practice, site, and corporate management on project operations and procedures. Additionally, the analyst will assist the implementation team in configuring HIPAA rules based on system policies and legal requirements, ensuring that all processes are compliant with applicable laws and contractual agreements. Conducting solution audits and resolving discrepancies will be part of the analyst's responsibilities, as well as collaborating with implementation teams to address user issues. The analyst will consult with various departments to provide customer support during and after implementation, conducting post-implementation satisfaction surveys to gather feedback and recommend necessary actions. This role operates under general guidance, with varied work assignments that require interpretation and independent decision-making.

Responsibilities

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions.
• Serves as a liaison between business and technology teams.
• Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
• Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
• Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
• Performs solution audits; resolves discrepancies, as required.
• Collaborates with implementation teams to resolve user issues.
• Consults with departments to provide customer support during and post implementation.
• Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Bachelor's degree in Computer Science, Business, or Engineering, preferred.
• Minimum of 3 years of relevant experience, required.
• Experience working in a dynamic, high-technology environment, preferred.
• Excellent communication, interpersonal & leadership skills, preferred.

Nice-to-haves

• Epic Certification preferred.
• EpicCare Ambulatory Certification Highly Preferred.